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Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JOB RESPONSIBILITIES 

Dispatching/Paperwork

Provides consistent support by dispatching resources to meet the needs of client familiesReceives first call information and initiates the resources required for dispatchProcesses removal paperworkAssists with recording keeping of embalming documentation as requiredEnsures that vehicles and associates are dispatched in accordance with company standards.  Dispatch services may include:RemovalsVisitationsTransfers of casketed decedent and/or remains to final dispositionsDecedent memorial services

Scheduling

Schedules activities for both the internal staff as well as market locationsSchedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:RemovalsVisitationsTransfers of casketed decedent and/or remains to final dispositionsDecedent memorial servicesMaintains in-house scheduling of location resourcesSchedules sufficient resources to meet market commitments

Customer Service

Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally wellBuilds and maintains strong relationships by promoting a team atmosphereCommunicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstandingLeads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location specific)

Takes and places orders for necessary suppliesManages  inventory for caskets and cremation containers for the market, including receiving requests and making orders, as requiredOrder additional general supplies at the direction of the location management.Performs other duties as directed by management

MINIMUM REQUIREMENTS

Education

High school diploma or GED equivalent

Licenses

Current valid driver’s license may be required

Experience

Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills and Abilities

Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needsAbility to resolve issues in accordance with company goals and objectivesExcellent communication skills and interpersonal skillsAbility to prioritize and organize effectively with a keen sense to detailAbility to work in a fast paced, high pressure environmentAbility to multi-task using multiple software programs simultaneouslyAbility to communicate with associates, customers, supplies in person or by phoneSolid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learnGood driving record

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix