POSITION SUMMARY:

Person in this position is responsible for a variety of duties involved in receiving, evaluating, prioritizing, and relaying crisis calls to the Mobile Response Team. Essential Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

Triage calls to the correct team depending on location and availability. Receive crisis calls and provide crisis intervention services. Conduct initial screenings and determine if an in-person assessment is required by a Licensed Clinician. Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate. Must condense large amounts of information into clear, intelligible remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing. Provide direct counseling services to clients. Monitor and assess client behavior. Follows prescribed protocols to provide emergency instruct to callers during high-risk situations until appropriate units arrive. Report to immediate supervisor any unusual incidents that should be brought to the attention of the Program Director, Clinical Director, Regional Vice President, or regulatory agency. Participate in decision to refer clients for ancillary services, i.e., family support groups, continuing care groups, etc. Complete documentation required for clinical records and other reports as assigned. Attend all interdisciplinary treatment team meetings and establish parameters for discharge planning. Ensure that all staff following WestCare policies and procedures. Make recommendations to immediate supervisor regarding interviewing and hiring of direct care staff. Requires regular and consistent attendance to ensure continuity of counseling services to clients. Follow all WestCare policies and procedures. Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and Perform all other duties as assigned.