Dispatcher/Customer Service Representative PORTLAND, OR - Home Delivery
Hours: Tuesday-Saturday; 8am - 4:30pm
Job Summary:
The Dispatcher / Customer Service Representative is in charge of dispatching and communication functions to ensure on-time delivery completion. Communicates with drivers and customers through computers or phones, and assigns carriers to routes.
Essential Functions:
Ensures drivers are on time and keeps track of status of route and delivery completion.Acts as liaison and answers incoming phone calls from drivers on the road.Keeps customers informed of delivery status.Reviews pictures of merchandise and signatures.Resolves any issues from review, pullback, or exceptions.Reports driver issues or concerns to appropriate management for resolution.Handles post-delivery calls for survey completion.Other duties as assigned.Other Requirements:
·Previous experience in dispatching, routing, or logistics.
·Ability to handle sudden route changes or delivery issues is essential.
·Must have good written and verbal communication skills.
·Must be able to interact effectively within all levels of the Customer’s and Cardinal’s organization.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form