Description Job Summary We are seeking a detail-oriented and proactive Dispatcher and Customer Support Representative to join our dynamic logistics team. The ideal candidate will play a vital role in ensuring smooth daily operations, effective communication with drivers and customers, and accurate documentation handling. This position is perfect for someone who thrives in a fast-paced environment and enjoys multitasking while providing exceptional service. Key Responsibilities Document Management + Review and process incoming messages, ensuring timely responses. + Print, scan, and email necessary documents as required. + Organize driver paperwork from the previous day according to company standards. + Break down and prepare documentation for billing processes. Driver Monitoring and Support + Track drivers via the e-log system to ensure they are on route and adhering to speed limits. + Communicate with drivers regarding any issues or deviations. + Assist with paperwork for state, annual exams, and safety tests for drivers. Customer and Driver Interaction + Answer phones and address inquiries from drivers and customers. + Provide real-time updates and support to customers regarding load status. + Assist drivers with dispatch loads and other operational needs. Billing and Settlements + Perform billing tasks using the ProfitTools system + Process settlements and manage payment-related documentation. Requirements + Previous experience in logistics, dispatch, or customer service is a plus. + Strong organizational skills with a keen eye for detail. + Ability to multitask and prioritize in a fast-paced environment. + Proficient in Microsoft Office Suite (Word, Excel, Outlook). + Excellent verbal and written communication skills. + Willingness to learn new software systems (e.g., ProfitTools). + Ability to work collaboratively with a team and independently when required. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .