Job Summary: The Dispatcher is responsible for coordinating and managing the daily operations of field service personnel in the utilities industry. This role ensures efficient scheduling, dispatching, and communication to maintain optimal service levels and customer satisfaction.

Key Responsibilities:

Schedule and Dispatch: Coordinate and schedule field service technicians for routine maintenance, emergency repairs, and installations.Communication: Serve as the primary point of contact between field personnel and the operations center, ensuring clear and timely communication.Monitor Operations: Track the status of field activities and update schedules as needed to accommodate changes or emergencies.Customer Service: Address customer inquiries and provide updates on service requests, ensuring a high level of customer satisfaction.Data Management: Maintain accurate records of service calls, work orders, and technician assignments in the dispatch system.Problem Solving: Quickly assess and resolve scheduling conflicts, equipment issues, and other operational challenges.Compliance: Ensure all dispatch activities comply with company policies, safety regulations, and industry standards.

Qualifications:

Education: High school diploma or equivalent; additional technical or vocational training preferred.Experience: Minimum of 2 years of experience in dispatching, preferably in the utilities or related industry.Skills:Strong organizational and multitasking abilities.Excellent communication and interpersonal skills.Proficiency in dispatch software and other relevant computer applications.Ability to work under pressure and handle emergency situations effectively.Certifications: Relevant certifications in dispatching or utilities operations are a plus.

Working Conditions:

Environment: Office-based with occasional field visits.Hours: Full-time, with potential for on-call or overtime work during emergencies.

Benefits:

Competitive salary and benefits package.Opportunities for professional development and career advancement.Supportive and collaborative work environment.

Pay and Benefits

The pay range for this position is $29.94 - $29.94/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fort Wayne,IN.

Application Deadline

This position is anticipated to close on Feb 27, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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