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Dispatcher/Call Center Associate responsible for taking calls from Providers who request for Interpreter Service. This individual will:
Communicate and discuss the needs for Limited English Proficient (LEP) patients with other departments/units such as nursing, staff, physicians, schedulers, etc. to coordinate, place, and submit Interpretation Services requests.Maintain a high level of contact with internal staffs as well as external vendors such as interpreter agencies to exemplify service.Organize and coordinate the schedules of interpreters for patients, nurses/doctors and EHC staff. Reconciles any schedule conflicts, and monitors efficiency.Stay in communication with vendors to send interpreter requests;Assign assignments to staffs, agencies according to team schedule, respond to emails and phone requests throughout the day and updates EMITS team schedule.Demonstrate professional communication skills over the phone.For administrative and tracking purposes, monitor, collect and/or record operation specific data.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent preferred.1 year of call center work experience or related customer service experience.Additional experience in food service, hospitality or customer service preferred.Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication.Ability to make sound judgments while quickly processing information.Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.Ability to read, write, speak and communicate in English.Ability to follow and give oral and written instructions.Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers. Additional DetailsSupporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”
PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.
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