The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Are you ready to be a key player in ensuring safety and seamless operations? Join our team as a Fire Control Maintenance Dispatcher, where you'll use your exceptional communication and service skills to support both guests and our engineering team. As part of a professional, dynamic group, you’ll help manage critical life safety and facility systems, while delivering outstanding service in a fast-paced, rewarding environment. If you're passionate about helping others, solving problems, and working with top-tier systems, we want you on our team!
THE STARTING RATE: $21 an hour
THE DAY-TO-DAY:
Computerized Maintenance Management: Manage CMMS and life safety systems to prioritize and dispatch maintenance teams while completing assigned administrative tasks consistently.
Safety Awareness: Maintain constant vigilance regarding personal and property cleanliness, safety, and accident prevention.
Multitasking: Recognize the needs of a fast-paced environment, utilizing good judgment and the ability to multitask effectively.
Guest Request Management: Own requests and complaints, resolve issues promptly, follow up for satisfaction, and assist or direct incoming calls to the appropriate departments.
Positive Work Environment: Create a collaborative atmosphere by greeting and thanking coworkers, anticipating guest needs, responding promptly, and acknowledging all guests.
Guest Priority: Prioritize guest requests and dispatch maintenance teams accordingly to provide timely service.
Knowledge of Hotel Operations: Be well-versed in department goals, hotel information, and work independently to complete tasks on time with minimal supervision.
THE IDEAL CANDIDATE:
Age: Must be 21 years of age or older.
Education: High School Diploma, GED, or equivalent.
Experience: At least 1 year of prior relevant experience in the hospitality industry or a similar environment.
Availability: Ability to work varied shifts, including weekends and holidays.
Phone/Radio Experience: Experience with phone and radio communication systems.
Customer Service: Strong background in providing excellent customer service.
Systems Knowledge: Familiarity with MS Office (Outlook, MS Word, Excel, PowerPoint), Amadeus, and life-saving systems is a plus.
Hospitality Experience: Experience in the hospitality industry is preferred.
Administrative Skills: Administrative experience is a plus.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15403
Are you ready to JOIN THE SHOW? Apply today!