Job Summary Details: ABM is looking for a Passenger Service Dispatcher at Nashville International Airport. Our agents assist many passengers per day. If you enjoy being around airplanes, working in a team and safety-first environment, then this role is perfect for you. Must have previous dispatching or related experience. Starting pay $17.75. Will be on a rotating schedule between PM and overnight shift.
 
  Benefit Information:  

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM  Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Position Summary Details

Reporting to the shift leads and the Operations Supervisor, the dispatcher is responsible for dispatching of agents to customer locations. This position will also grow to include additional business. Works under general supervision following clearly defined procedures and policies. 

This individual provides extraordinary customer service to clients.

Establishes and maintains effective communication and working relationships with clients, co-workers, shift leads, supervisors, managers, etc. 

The Dispatcher assigns individuals and teams to tasks and locations. 

Coordinates resources according to customer requests and general job demands. 

Communicates assignments to employees and enters assignment data in computer database. 

Duties may include using radio, telephone, or computer to transmit assignments and compile statistics and reports on work progress. 

Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

 

Responsibilities

Support the performance of the station operations, including planned and unplanned service calls for passengers.   Provides assistance, information and customer service as requested to arriving, transferring or departing clients. Schedules and dispatches employees, crews/teams, equipment, or service vehicles. to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements. Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers. Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.  Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials.  Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment. Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules. Oversees all communications within specifically assigned areas. Receives or prepares work orders and work schedules.  Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information. Strictly adheres to all safety and regulatory compliance procedures. Coordinates and arranges for necessary repairs in order to restore service and schedules. Assist passengers at the ticket counter area as coordinator shifts. Maintain adequate equipment at the ticket counter by arrange collecting equipment from various places around the airport. Informs the on-duty lead and supervisor of any issues out of the ordinary that may need additional assistance or oversight. Miscellaneous duties as assigned.

Tracking: 

Monitors daily services and create/update a log sheet or service log. Maintains periodic contact with service personnel to ensure completion of assigned duties. Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight. Creates reports to monitor activity and operations.

Qualifications

Must be 18 years of age or older  Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten year work history if available 

Preferred Qualifications: 

Customer Service Experience  Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.