Dispatcher Logistics Job Details Job Location Corporate Office - Weedsport, NY Position Type Full Time Education Level 2 Year Degree Salary Range $48,000.00 - $65,000.00 Salary Travel Percentage None Job Shift Monday - Friday: 8:00am to 5:00pm Job Category Transportation Description Shift: Monday - Friday, 8:00am to 5:00pm. Rotating on call. Salary: $48,000 - $65,000 DOE Job Purpose The dispatcher is responsible for the weekly optimization of all assigned trucks regarding: + Coordinate freight using the load progression workflow to direct drivers to the appropriate locations according to customer needs. + Using excellent communication and problem-solving skills when engaging with drivers or customers to resolve shipping requirements or concerns. + Communicating regularly with the terminal manager to ensure terminal flow and profitability. Duties and Responsibilities + Understand the load life cycle and use the Load Progression Workflow/tools to manage the assigned terminal drivers and units. + Able to plan future loads for drivers/equipment while maintaining weekly sales targets for the assigned terminal. + Broker excess freight to carriers and sister terminals. + Demonstrates initiative & creativity to meet metrics and goals. + Communicate with the terminal manager: + Dispatch plans/options. + Issues with problem drivers/lanes. + Load declined by driver. + Service failures. + Driver issues/frustrations. + Trends in Customer Orders. + Customer concerns or complaints. + Broker/Carrier/Sister-Terminal concerns or opportunities. + Communicate with drivers: + Dispatch plans or changes . + Breakdown status updates. + Communicate with customers: + Day-to-day freight coverage. + General load scheduling and availability. + Proficient at data entry such as: + Planning Daily/Weekly Dispatch. + Reviewing/communicating changes to plan as required. + Clear International Shipments with CBSA and U.S. Customs. + Create and manage state DOT permits. Example: Overweight Permits. + Administrative functions related to orders. + Manage after-hours calls & problem solving 24/7 access (required). + Meet new drivers assigned to the terminal. + Attend terminal specific events. + Always maintain a professional interface – always representing Page. + Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers. + Works well with minimal supervision. + Regular Attendance & Punctuality. + Complete required Safety and Job Training. Benefits: + Meritain Aetna (2 plan options) + Company sponsored HRA (Health Reimbursement Card) + Excellus Dental + Excellus Vision + Group Sponsored Life/ADD – 1x annual salary. + Pet Insurance (2 plan options) + Voluntary Supplemental plans offered through Colonial to include. + (Accident, Disability, Cancer, Life/ADD, Medical Bridge, Teledoc) + Company sponsored EAP (Employee Assistance program) + 401K to include company match + Monthly Profit Share + PTO (Paid time off) + Paid Holidays Qualifications Qualifications + Associate degree (preferred). + 2 years of dispatch work experience in the commercial transportation industry. + Strong computer skills. + Strong listening skills. + Solid judgment and decision-making ability. + Ability to manage time and multitask. + Must have critical thinking skills. + Service and detailed-oriented personality. + Strong ability to communicate and work in a team. + Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies. + Transportation software experience a plus. + Quick Learner + Able to function in a fast-paced environment. Physical Requirements + Required to stand, walk, use hands/fingers, handle/feel, and reach with hands and arms. + Must be able to read, write, talk, and hear. + Must be able to lift/move up to 40lbs. + Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus. Company Website: + www.pagetrucking.com