Job Title: Dispatcher/Logistics CoordinatorJob Description We are seeking a highly motivated Dispatcher/Logistics Coordinator to join our team. The ideal candidate will be responsible for order taking, scheduling, dispatching, and maintaining customer relations. This role requires a strong focus on safety policies, efficient delivery controls, and problem-solving techniques. You will monitor external factors such as weather and traffic to optimize routing and handle unusual and difficult customer complaints. Responsibilities + Comply with all company’s Safety Policies, attend department and site safety meetings, and participate in safety committees and programs (Near miss reporting, STAs, Workplace Exams, Pre-Shift Inspections, etc.) + Responsible for order taking, scheduling, dispatching, and customer relations. + Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system. + Monitor external factors such as weather and traffic to ensure optimized routing of resources. + Resolve transportation conflicts and handle unusual and difficult customer complaints. + Provide customer support to ensure maximum satisfaction. + Employ problem-solving techniques to resolve complex issues. + Develop professional criteria of when to engage other parties. + Maintain a positive attitude and strong communication skills with customers and other departments. + Successfully handle over 100 calls in a shift. + Work in a team setting and achieve team and company goals. + Multi-task and complete daily workload in a timely fashion. + Maintain good working relationships with coworkers and outside agencies’ personnel. + Work safely with a sense of urgency. Essential Skills + Dispatching experience + Data entry skills + Call center experience + Logistics experience, particularly in assisting ready mix drivers with routing and live-time communication + Proficiency in Microsoft applications (Word, Excel, Outlook, PowerPoint) + Excellent communication skills, both verbal and written + Strong mathematical skills + Strong interpersonal skills + Problem-solving, decision-making, and critical-thinking skills + Attention to detail and organizational skills + Ability to work independently and under pressure + Strong time management skills + Must be able to speak, read, and write English. Bilingual in Spanish is a plus. Additional Skills & Qualifications + Associate’s degree or concrete dispatch experience required + Bachelor’s degree preferred + Experience in logistics of moving products from Point A to Point B + Embracement and enhancement of performance-based Safety Culture Work Environment The role will be based in a call center environment with around 70 representatives. You will have multiple screens to assist with the routing of trucks and data entry into the CRM system. For the first 30 days, the position requires on-site work from Monday to Friday, 8 am to 5 pm. After training, there will be an opportunity to work one day from home per week. The department currently has the most need for ready mix coordination, with 29 people in this department. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Deerfield Beach,FL. Application Deadline This position is anticipated to close on Feb 28, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.