**Who We Are** We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? **Primary Purpose** **PRIMARY PURPOSE OF POSITION** + The Dispatcher NERC will efficiently coordinate and dispatch field personnel in a cost-effective manner and works with System Operators as deemed appropriate. + Dispatches orders to appropriate personnel from a variety of groups or departments, using radio or electronic media. + Plans and directs the sequence in which jobs are to be executed, and is responsible for the flow of work and meeting customer requirements. + Monitors and directs activity of field personnel, regarding routine service requests. + Analyzes data from many sources to determine dispatch location and priority. + Make recommendations to supervision with regard to field resource needs The Dispatcher will dispatch and perform clerical duties associated with work such as routine work, emergency work, meter orders, single phase and polyphase work, and other tasks deemed to be within their skills and abilities related to electric and customer work. + Also performs the following duties and other similar or related duties: + Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work. + Schedule and assign field resources which will best complete the work in a timely manner. + Coordinate resources and priorities with various groups and departments. + Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met. + Answers, makes, and processes telephone calls from customers and employees. + Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required. + Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation. + Makes decisions and solves problems related to the work and/or customers. + Researches and gathers technical information requested by field personnel. + Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties. + Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports. + Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution. + Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required. + Performs other related or less skilled work as required or directed. **Primary Duties** **PRIMARY DUTIES AND ACCOUNTABILITIES** **Job Scope** **JOB SCOPE** **Minimum Qualifications** **MINIMUM QUALIFICATIONS** + High school diploma, GED or equivalent combination of formal education, training and/or experience. + Minimum of (2) years post-secondary credits or equivalent experience. + Experience demonstrating skill handling multiple tasks simultaneously at various stages of completion under stressful conditions. + Experience demonstrating skill coordinating with others, prioritizing and/or scheduling activities or work assignments. + Experience demonstrating skill conducting research, gathering and analyzing data from different sources and making decisions. + Effective oral and written communication skills. + Ability and willingness to travel to various company locations. + Ability and willingness to work a shift schedule and extra and/or irregular hours as required, including holidays. + Ability and willingness to respond to mandatory overtime callout. + Ability and willingness to comply with Company safety rules. + Ability and willingness to work as part of a team in a physically close workspace. + Ability and willingness to perform a second role in accordance with Pepco Holdings Emergency Preparedness Guidelines for all employees + Must successfully complete on the job and/or formalized training as required. + Must successfully complete Qualification Tests. + Must successfully pass a drug test. + Must successfully pass a Criminal History Background Check + This position is a NERC Regulated position. + As such, a background check will be conducted on incumbent every seven years. + Additionally, the incumbent will be required to complete annual NERC compliance training. **Preferred Qualifications** **PREFERRED QUALIFICATIONS** + Familiarity with geographical layout and characteristics of the electric transmission and distribution lines in assigned service territory. + Basic knowledge of distribution system equipment (for example, transformers, regulators, lightning arrestors). + Experience demonstrating skill performing dispatch work to include any of the following: + dispatching orders using radio or electronic media; + planning and directing the sequence in which jobs are to be scheduled and executed; + monitoring and directing activity of field personnel; + maintaining records; + reading maps, plats and/or diagrams; and/or, + handling requests for mark outs and dig-ins and dispatching personnel. + Experience demonstrating skill communicating with customers. + Experience demonstrating skill using the Internet, PC-based word processing, spreadsheet and/or e-mail software. **Benefits** + Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $32.29/Yr. - USD $32.29/Yr. + Annual Bonus for eligible positions: 4% + 401(k) match and annual company contribution + Medical, Dental and Vision Insurance + Life and disability insurance + Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position) + Long Term Incentive Plan for eligible positions + Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement + Referral bonus program + And much more Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.