GO Riteway’s Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork. 

TITLE:   Operations Assistant – Receptionist

POSITION SUMMARY

Has onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal.  Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties.  This is a key position providing exceptional customer service, efficient and effective problem-solving.

HOURS – Split Shift

 Monday – Friday (During School Days)

 6:00 – 9:00 AM

2:00 – 5:00 PM

DUTIES AND RESPONSIBILITES:

Answer telephones and respond to customer inquiriesTake effective notes when necessaryProvide exceptional customer serviceFollow-up on request of phone calls with managerCommunicate with drivers as neededBasic administrative tasks to ensure drivers are adequately prepared for routesAdditional duties and responsibilities may be assigned

 GENERAL QUALIFICATIONS:

Strong organizational and communication skills, written and verbal. Detail oriented including documentation skillsMaintain confidentialityAble to work effectively and well with diverse groups of people, teamworkAble to work effectively and well with diverse groups of people, teamworkA strong working knowledge of computers and ability to learn new software programs

DESIRED QUALIFICATIONS:

Valid Wisconsin Driver’s License meeting GO Riteway driving standardsIntermediate knowledge and experience with MS Word and Excel

The responsibilities of this job may change as the needs of the operation continue to evolve. 

 We Go the Extra Mile!

 EOE of Minorities/Females/Vets/Disability