Job Title: Dispatcher (PT Weekends)\n

Reports to: Call Center Supervisor \n

Employment Status: Part Time, Hourly \n
\nPOSITION SUMMARY:\n

Dispatchers have the primary responsibility for ensuring that Jaunt transit services run smoothly throughout the day throughout our service area (Charlottesville, Albemarle, Nelson, Fluvanna, Louisa, Buckingham). They provide information and logistics to drivers and passengers, ensuring trips are routed efficiently with minimal delays. They provide day-to-day guidance to the Supervisors and Drivers through various methods of communication. Dispatchers have the responsibility of ensuring that the daily service needs are met, including reassignment of personnel daily to meet current workload demands. \n
\n

2 to 4 Dispatchers are scheduled to work together during most shifts though they must be able to work alone when needed. In addition to the primary function of dispatching, they may be called upon to accept and confirm reservations, create schedules, and provide back-up driving as required. They also may be called upon to perform any variety of tasks within the operations department, requiring a good deal of cross-training, flexibility, and the ability to work well alone as well as work cooperatively with others. \n
\nSPECIFIC DUTIES AND RESPONSIBILITIES:\n\nServes as dispatcher; communicates schedule changes and new pickups; provides directions to destinations; provides appropriate information to customers, provides other service directions. \nEffectively performs daily scheduling of drivers and passengers and generates drivers' manifests. \nRevises schedules as needed in response to changes in driver availability and passenger demands. \nEnsures the availability of vans for scheduled maintenance, and schedules vans for maintenance as necessary.\nMakes preliminary decisions in response to crisis, such as accidents, injuries, breakdowns, inclement weather.\nGenerates operational reports to ensure consistent efficient and effective service levels.\nAssists clients with complaints, and problems pertaining to service delivery or specific personnel; refers such complaints as appropriate. \nEnsures necessary staffing levels during service hours and days and works an alternative schedule as necessary. \nThis position is considered Safety Sensitive based on FTA regulation: Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations, 49 CFR Part 655.\nOther duties as assigned.\n\n
\n

This position is designated as \"Mission Essential\