Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Vendor Management Support Specialist I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox. 

We’re hiring a Disputes Coordinator to join our operations team at FleetNet Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of fleet management. You’ll dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments. 

What You’ll Do  

You’ll navigate fleet operator – service provider interactions, collaborating with internal teams and external partners to orchestrate fair & equitable resolutions to customer inquiries.

Here’s more on what that’ll look like: 

Review customer claims to verify that they meet FleetNet America policies and account-specific guidelinesInvestigate cases with increasing complexity that allow for prescriptive decision-making and require infrequent involvement from senior staffEffectively utilize resources (internal departments, systems, etc.) to investigate, document, communicate, and ensure appropriate actions are completed to move cases forward to resolutionUse appropriate levels/limits of financial approval authority to resolve cases Prepare and facilitate communication for resolution via telephone, email, and in-person discussionMonitor and maintain accurate files for each case, verifying accuracy of all required documentation, including invoices and settlement agreementsPerforms other duties as assigned

Who You Are  

You’re all about accuracy and your eye for detail is unmatched. Here’s what else you’ll bring to the table: 

Understanding of Fleet Maintenance & Management, particularly heavy & medium duty fleets (Ex. Standard Repair Times, Service Intervals, Vehicle Components, etc.)Strong organizational and time management skills to simultaneously navigate multiple tasks, customers, and service providersExcellent written & verbal communication skillsAdaptable to a fast-paced environment with the ability to learn new software and process changes

Minimum Qualifications:  

High School Diploma/GED

Preferred Qualifications: 

3+ years of automotive, mechanical, and/or body shop experience strongly preferred.Billing / AP / AR / call center experience.2 years of experience in a related field of claims management, claims investigation, customer service, and/or problem and conflict resolution.Customer management system (CMS) familiarity.Strong organizational and time management skills.Skilled in Microsoft Office Suite of Products.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.