Description

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Schedule: Mon-Fri 5:30am-2pm + OT when required

Pay: $19/hr

Interview and resume required

Temp to hire!

Responsibilities:

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner Processes and inputs all customer orders Produces stock reports to check for product availability Produces all related paperwork and necessary information required for customer work orders Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary  Provides follow up with other departments to ensure service standards are being met Assures proper invoicing of accounts by verifying computer generated invoices Prepares shipping and tracing information to customers as required Maintains damage records and back order logs  Communicates customer feedback to management including any signs of dissatisfaction  Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes Oversees all paperwork associated with orders and maintain the corresponding files  Maintains current and accurate procedure manual, which details the processing requirements for each account

Mandatory Skills

HS diploma or equivalent required Strong computer knowledge including MS Office applications
Familiarity with 10-key Shipping software systems including UPS and Federal Express Must be able to work in varying facility conditions. Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed Apply Now

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