Distribution Systems Operator 1,2 or 3 Location: Albuquerque, NM, United States Job ID: 6088586 Date Posted:Nov 5, 2024 **POSTING DEADLINE** This position is posted until filled. **JOB DESCRIPTION** **Salary Grade: G08** **Minimum Midpoint Maximum** **$58,128 - $77,021 - $95,912** **Distribution Systems Operations Level I** Personnel in this job title will be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required. **SUMMARY:** Under direct supervision, coordinates and controls Company distribution assets on a minute-by-minute basis in a safe, reliable, and economic manner, while achieving and maintaining operating standards in compliance with all regulatory, industry, and applicable Company standards concerning standard operations, outage recovery, voltage levels, etc. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Acts as the controlling authority for operating Company distribution systems + Responds to distribution disturbances within established areas and standards, to assure a continuous supply of electricity to customers + Documents and communicates all system situations, which could impact (positively or negatively) reliability and safety of Company power distribution systems + Develops and maintains an intimate working knowledge of Company distribution systems, and the guidelines and procedures associated with their operation and control + Coordinates distribution system outage restoration on a limited basis, depending on the situation + Performs special projects and responds to special requests from other Company departments as assigned + Notifies public affairs, service managers, dispatchers, and phone center personnel of major system outages and provides them with information to deal with internal personnel and external customers + Maintains reports to analyze system performance and uses this information to provide input to various departments + Helps set priorities for maintenance work **COMPETENCIES:** + Ability to distinguish and identify different colors on a computer display (each color designates a different system status) + Basic knowledge of electrical theory and technical terminology of the electric power industry + Must have general knowledge of Company distribution system configuration and operation + Expand system knowledge by completing distribution system operator training programs + Basic knowledge of Company Sub transmission and/or transmission systems + Ability to tolerate the mental and physical rigors of constantly changing system conditions + Capable of quickly gathering and analyzing many complex variables, and making accurate decisions under severe time constraints (i.e., I 5 minutes or less) + Basic knowledge of line reclosers, sectionalizers, fusing, and how they are utilized on overhead and underground systems **QUALIFICATIONS** **MINIMUM EDUCATION AND/OR EXPERIENCE:** High school diploma or GED with five to seven years experience, or equivalent combination of education and/or experience related to the discipline. **COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations + Ability to write reports, business correspondence, and procedure manuals + Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public **MATHEMATICAL SKILLS:** + Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume + Ability to apply concepts of basic algebra and geometry **COMPUTER SKILLS:** + Working knowledge of database, spreadsheet, and word processing software + For PNM Distribution Operations, must be able to utilize PNMs Supervisory Control and Data Acquisition (SCADA) system, Customer Service System (BANNER), ArcFM mapping system, RCCS (Radio Control Capacitor System), and Trouble Management System (TMS) after being trained on these systems + For TNMP Distribution Operations, must be able to utilize TNMPs Distribution Management System (DMS), Supervisor Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder (IVR) after being trained on these systems **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **PHYSICAL DEMANDS:** While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 25 pounds. **WORK ENVIRONMENT:** Secure area control room environment **JOB DESCRIPTION** **Salary Grade: G07** **Minimum Midpoint Maximum** **$66,267 - $87,804 - $109,340** **Distribution Systems Operations Level II** Personnel in this job title will be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required. **SUMMARY:** Under direct supervision, coordinates and controls Company distribution assets on a minute-by-minute basis in a safe, reliable, and economic manner, while achieving and maintaining operating standards in compliance with all regulatory, industry, and applicable Company standards concerning standard operations, outage recovery, voltage levels, etc. Acts as a control authority for Company distribution systems (25kV and below for TNMP, or 12kV and below for PNM) by coordinating and directing switching, operation and maintenance of the distribution system; and serves as liaison and distribution control agent between other Company divisions. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Acts as the controlling authority for operating Company distribution systems + Responds to distribution disturbances within established areas and standards, to assure a continuous supply of electricity to customers + Documents and communicates all system situations, which could impact (positively or negatively) reliability and safety of Company power distribution systems + Develops and maintains an intimate working knowledge of Company distribution systems, and the guidelines and procedures associated with their operation and control + Coordinates Distribution System outage restoration + Prepares or directs others in preparing all distribution switching procedures, ensuring that all safety and systems reliability concerns are addressed + Performs special projects and responds to special requests from other Company departments as assigned + Notifies public affairs, service managers, dispatchers and phone center personnel of a major system outages and provides them with information to deal with internal personnel and external customers + Develops reports to analyze system performance and uses this information to provide input to various departments + Helps set priority for maintenance work + For PNM Distribution System Operations, provides competent shift relief in the Automated Distribution Business Center (ADBC) **COMPETENCIES:** + Ability to distinguish and identify different colors on a computer display (each color will designate a different system status) + Knowledge of electrical theory and technical terminology of the electric power industry + Demonstrated intimate knowledge of Company distribution system configuration and its operation; and strive to maintain and increase this knowledge + Basic knowledge of Company Sub transmission and/or transmission systems + Ability to tolerate the mental and physical rigors of constantly changing system conditions + Capable of making firm and accurate decisions involving thousands of dollars under severe time constraints (i.e., in 5 minutes or less) + Ability to keep abreast of continuously changing guidelines and procedures, as well as occasionally developing procedures when new situations demand it + Ability to utilize computer systems to monitor the electrical distribution systems and effectively manage outages + In-depth knowledge of line reclosers, sectionalizers, fusing and how they are utilized on overhead and underground systems + In-depth knowledge of relative network and double radial systems **QUALIFICATIONS** **MINIMUM EDUCATION AND/OR EXPERIENCE:** High school diploma or GED with seven to eight years experience, or equivalent combination of education and/or experience related to the discipline. **COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations + Ability to write reports, business correspondence, and procedure manuals + Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public **MATHEMATICAL SKILLS:** + Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume + Ability to apply concepts of basic algebra and geometry **COMPUTER SKILLS:** + Working knowledge of database, spreadsheet, and word processing software + For PNM Distribution System Operations, must have working knowledge of PNM¿s Supervisory Control and Data Acquisition (SCADA) system, Customer Service System (BANNER), ArcFM mapping system, RCCS (Radio Control Capacitor System), and Trouble Management System (TMS) + For TNMP Distribution System Operations, must have working knowledge of TNMP¿s Distribution Management System (DMS), Supervisor Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder (IVR) **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **PHYSICAL DEMANDS:** While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 25 pounds. **WORK ENVIRONMENT:** Secure area control room environment. **JOB DESCRIPTION** **Salary Grade: G06** **Minimum Midpoint Maximum** **$74,796 - $100,975 - $127,152** **Distribution Systems Operations Level III** Personnel in this job title will be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required. **SUMMARY:** Under general supervision, coordinates and controls Company distribution assets on a minute-by-minute basis in a safe, reliable, and economic manner, while achieving and maintaining operating standards in compliance with all regulatory, industry, and applicable Company standards concerning standard operations, outage recovery, voltage levels, etc. Acts as a control authority for Company distribution systems (25kV and below for TNMP, or 12kV and below for PNM) by coordinating and directing switching, operation and maintenance of the distribution system; and serves as liaison and distribution control agent between other Company divisions. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** + Develops and maintains operating guidelines and procedures associated with controlling and acting as the Control Authority for Company distribution systems + Assists in maintenance and administration of distribution system operator training programs + Acts as the Distribution Operations Manager in the Managers absence + Acts as the controlling authority for operating distribution systems + Responds to distribution disturbances within established areas and standards to assure a continuous supply of electricity to customers + Documents and communicates all system situations, which could impact (positively or negatively) reliability and safety of Company power distribution systems + Develops and maintains an intimate working knowledge of Company distribution systems, and the guidelines and procedures associated with its operation and control + Coordinates Distribution System outage restoration + Prepares or directs others in preparing all distribution switching procedures, ensuring that all safety and systems reliability concerns are addressed + Performs special projects and responds to special requests from other Company departments as assigned + Notifies public affairs, service managers, dispatchers and phone center personnel of a major system outages and provides them with information to deal with internal personnel and external customers + Develops reports to analyze system performance and uses this information to provide input to various departments + Helps set priority for maintenance work + For PNM Distribution System Operations, provides competent shift relief in the Automated Distribution Business Center (ADBC) **COMPETENCIES:** + Ability to distinguish and identify different colors on a computer display, (each color will designate a different system status) + Knowledge of electrical theory and technical terminology of the electric power industry + Demonstrated intimate knowledge of Company distribution system configuration and its operation; and strive to maintain and increase this knowledge + In-depth knowledge of Company Sub transmission and/or transmission systems + Ability to tolerate the mental and physical rigors of constantly changing system conditions + Capable of making firm and accurate decisions involving thousands of dollars under severe time constraints (i.e., in 5 minutes or less) on his or her own behalf + Ability to keep abreast of continuously changing guidelines and procedures, as well as occasionally developing procedures when new situations demand it + Ability to utilize computer systems to monitor the electrical distribution systems and effectively manage outages + In-depth knowledge of line reclosers, sectionalizers, fusing and how they are utilized on overhead and underground systems. + In-depth knowledge of relative network and double radial systems + Familiar with load shedding requirements, policies, and procedures **QUALIFICATIONS** **MINIMUM EDUCATION AND/OR EXPERIENCE:** Bachelors degree from a four-year college or university with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline. **COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations + Ability to write reports, business correspondence, and procedure manuals + Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public **MATHEMATICAL SKILLS:** + Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume + Ability to apply concepts of basic algebra and geometry **COMPUTER SKILLS:** + Working knowledge of database, spreadsheet, and word processing software + For PNM Distribution System Operations, must have strong working knowledge of PNMs Supervisor Control and Data Acquisition (SCADA), Radio Control Capacitor System (RCCS), ArcFM mapping system, Customer Service System (BANNER), and Trouble Management System (TMS) + For TNMP Distribution System Operations, must have strong working knowledge of TNMPs Distribution Management System (DMS), Supervisor Control and Data Acquisition (SCADA) system, and Interactive Voice Recorder (IVR) **ANALYSIS AND PROBLEM-SOLVING ABILITY:** Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. **PHYSICAL DEMANDS:** While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 25 pounds. **WORK ENVIRONMENT:** Secure area control room environment. **EQUAL OPPORTUNITY STATEMENT** Safety Statement: Safety is a core value at (PNMR/PNM/TNMP) and our vision, “everyone goes home safe”, reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm. Americans with Disabilities Act (ADA) Statement: PNM Resources is committed to providing reasonable accommodations for qualified individuals with disabilities in compliance with the ADA. If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627. DEI Statement: At PNM Resources, we value the diversity of our workforce and actively seek opportunities for incorporating Diversity, Equity, and Inclusion (DEI) within our family of companies. We believe a diverse workforce enriches our environment and helps us better meet the needs of our employees, customers, and shareholders. We remain committed to attracting and sustaining a diverse workforce and retaining high-performing employees who work collaboratively to carry out the Company's purpose. PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.