Position: District Director of Operations Job Description: This position is responsible for the development and promotion of service excellence, quality, and operational efficiencies in a manner consistent with organizational requirements. This is accomplished by leading the core operational functions through the adherence of our standard operating procedures, while pursuing service solutions which maximize profitability and growth in line with the Company’s vision, culture, and values. Core Responsibilities & Duties: + Establish metrics and conducts analysis in order to understand and manage performance levels against operational key performance indicators (KPI’s) and company expectations + Adhere to Company Policies as well as local, state and federal laws + Travel as needed to direct reporting markets + Leadership oversight of multiple locations + Champion change, innovation, safety and quality excellence + Ensure operational integrity and compliance standards are met + Compliant with our Company Code of Ethics + Seek continuous improvement and efficiency of processes and strategies + Coach, develop and motivate team members to reach business unit goals + Brand recognition; ensure locations are properly maintained and audit compliant + Manage and prioritize day-to-day operational requirements in a professional and timely manner + Responsible for working with RVP and direct reports to deliver strategic initiatives + Responsible for managing reports to ensure achievement or proactive actions are taken to meet goals + Profit and Loss (P & L) management of multiple locations + Effective communication with key leaders and departments within the organization + Other duties as assigned Qualifications: + Flexible work schedule with ability to travel + Ability to effectively communicate, verbally and written with work groups at all levels + Ability to manage multiple direct reports (remotely) + Commitment to providing exceptional service and value to customers + Strong work ethic, high integrity + Experience with Microsoft Office, especially Excel + Track record of identifying, coaching, developing and promoting key individuals Skills: + Ideal candidate will possess a “can do” attitude with a “will do” work ethic + Leadership skills to motivate, teach and encourage others + Interpersonal skills necessary to build effective working relationships with employees at all levels of the organization + Strong organization, prioritization, project management and consulting skill set + Strong understanding of business management, financial and leadership principles + Ability to resolve conflict, internally and externally + Strong analytical problem solving and critical thinking skills + Time Management and Organization Skills + Works effectively in situations involving ambiguity, shifting priorities, and rapid change + Demonstrates principled leadership and sound business ethics and values Forward Air is an Equal Opportunity employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team