**Position Title:** District Leader **Reports to:** Director of Operations **Direct Reports:** Restaurant Management **Job Summary:** The District Leader at TSG leads their Restaurant Management teams in delivering a service experience that goes beyond the guest's expectations. The District Leader is responsible for the continuous operations of 5-8 locations. The District Leader sets an example for their team members by adhering to TSG policies and procedures. **Principle Responsibilities:** Team Environment + Responsible for recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development + Ensure appropriate training tools are utilized + Leads Restaurant Management team meetings at a minimum of every other week to communicate relevant operations information, e.g. seasonal products Operational Excellence + Create and maintain a people first culture in the restaurant + Monitor, follow up and report training progress + Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws + Ensure Brand standards, recipes, systems and marketing windows are executed correctly + Prepare, complete and follow up on action plans for remodels and new restaurant openings Profitability + Continuous assessment of profitability + Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs + Drives sales by developing action plans to improve business + Ensure tools and systems are in place to roll out new products, systems and processes **Key Competencies** _Guest Focus_ + _Understands and exceeds guest expectations, needs and requirements_ + _Develops and maintains guest relationships_ + _Displays a sense of urgency with guests_ + _Seeks ways to improve guest satisfaction; asks questions, commits to follow-through_ + _Resolves guest concerns by following Brand recommended guest recovery process_ _Passion for Results_ + _Sets and maintains high standards for self and others, acts as a role model_ + _Consistently meets or exceeds goals_ + _Contributes to the overall team performance; understands how his/her role relates to others_ + _Sets, prioritizes and maintains focus on important activities_ + _Reads and interprets reports to establish goals and deliver results_ + _Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results_ _Problem Solving and Decision Making_ + _Identifies and resolves issues and problems_ + _Uses information at hand to make decisions and solve problems; includes others when necessary_ + _Identifies root cause of a problem and implements a solution to prevent from recurring_ + _Empowers others to make decisions and resolve issues_ _Interpersonal Relationships & Influence_ + _Develops and maintains relationships with team_ + _Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments_ + _Encourages collaboration and teamwork_ + _Leads others; negotiates and takes effective action_ _Building Effective Teams_ + _Identifies and communicates team goals_ + _Monitors progress, measures results and holds others accountable_ + _Creates strong morale and engagement within the team_ + _Accepts responsibilities for personal and team commitments_ + _Recognizes and rewards employee’s strengths, accomplishments and development_ + _Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources_ _Conflict Management_ + _Seeks to understand conflict through active listening_ + _Recognizes conflicts as an opportunity to learn and improve_ + _Resolves situations using facts involved, ensuring consistency with policies and procedures_ + _Escalates issues as appropriate_ _Developing Direct Reports and Others_ + _Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills_ + _Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly_ + _Provides challenging assignments for the purpose of developing others_ + _Uses coaching and feedback opportunities to improve performance_ + _Identifies training needs and supports resources for development opportunities_ _Business and Financial Acumen_ + _Understands guest and competition; translates and applies own expertise to address business opportunities_ + _Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change_ + _Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, adjust accordingly and set goals_ + _Understands, analyzes and communicates the key performance/profit levers and manages to these measures_ _Leading with Vision_ + _Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization_ + _Drives a clear vision or sense of purpose and clearly communicates to the team_ + _Links mission, vision, values, goals and strategies to everyday work_ _Strategic Thinking_ + _Sees where current trends will lead, and how they may influence the organization’s direction_ + _Translates the vision for a program into clear strategies_ + _Thinks in strategic terms and can make the connection across functional teams_