District Leader
Baskin Robbins
**Position Title:** District Leader
**Reports to:** Director of Operations
**Direct Reports:** Restaurant Management
**Job Summary:** The District Leader at TSG leads their Restaurant Management teams in delivering a service experience that goes beyond the guest's expectations. The District Leader is responsible for the continuous operations of 5-8 locations. The District Leader sets an example for their team members by adhering to TSG policies and procedures.
**Principle Responsibilities:**
Team Environment
+ Responsible for recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
+ Ensure appropriate training tools are utilized
+ Leads Restaurant Management team meetings at a minimum of every other week to communicate relevant operations information, e.g. seasonal products
Operational Excellence
+ Create and maintain a people first culture in the restaurant
+ Monitor, follow up and report training progress
+ Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
+ Ensure Brand standards, recipes, systems and marketing windows are executed correctly
+ Prepare, complete and follow up on action plans for remodels and new restaurant openings
Profitability
+ Continuous assessment of profitability
+ Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
+ Drives sales by developing action plans to improve business
+ Ensure tools and systems are in place to roll out new products, systems and processes
**Key Competencies**
_Guest Focus_
+ _Understands and exceeds guest expectations, needs and requirements_
+ _Develops and maintains guest relationships_
+ _Displays a sense of urgency with guests_
+ _Seeks ways to improve guest satisfaction; asks questions, commits to follow-through_
+ _Resolves guest concerns by following Brand recommended guest recovery process_
_Passion for Results_
+ _Sets and maintains high standards for self and others, acts as a role model_
+ _Consistently meets or exceeds goals_
+ _Contributes to the overall team performance; understands how his/her role relates to others_
+ _Sets, prioritizes and maintains focus on important activities_
+ _Reads and interprets reports to establish goals and deliver results_
+ _Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results_
_Problem Solving and Decision Making_
+ _Identifies and resolves issues and problems_
+ _Uses information at hand to make decisions and solve problems; includes others when necessary_
+ _Identifies root cause of a problem and implements a solution to prevent from recurring_
+ _Empowers others to make decisions and resolve issues_
_Interpersonal Relationships & Influence_
+ _Develops and maintains relationships with team_
+ _Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments_
+ _Encourages collaboration and teamwork_
+ _Leads others; negotiates and takes effective action_
_Building Effective Teams_
+ _Identifies and communicates team goals_
+ _Monitors progress, measures results and holds others accountable_
+ _Creates strong morale and engagement within the team_
+ _Accepts responsibilities for personal and team commitments_
+ _Recognizes and rewards employee’s strengths, accomplishments and development_
+ _Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources_
_Conflict Management_
+ _Seeks to understand conflict through active listening_
+ _Recognizes conflicts as an opportunity to learn and improve_
+ _Resolves situations using facts involved, ensuring consistency with policies and procedures_
+ _Escalates issues as appropriate_
_Developing Direct Reports and Others_
+ _Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills_
+ _Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly_
+ _Provides challenging assignments for the purpose of developing others_
+ _Uses coaching and feedback opportunities to improve performance_
+ _Identifies training needs and supports resources for development opportunities_
_Business and Financial Acumen_
+ _Understands guest and competition; translates and applies own expertise to address business opportunities_
+ _Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change_
+ _Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, adjust accordingly and set goals_
+ _Understands, analyzes and communicates the key performance/profit levers and manages to these measures_
_Leading with Vision_
+ _Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization_
+ _Drives a clear vision or sense of purpose and clearly communicates to the team_
+ _Links mission, vision, values, goals and strategies to everyday work_
_Strategic Thinking_
+ _Sees where current trends will lead, and how they may influence the organization’s direction_
+ _Translates the vision for a program into clear strategies_
+ _Thinks in strategic terms and can make the connection across functional teams_
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