POSITION PURPOSE

The District Manager of Company Operations (DM) is responsible for overseeing the operational processes and procedures for an assigned area of operations, which includes ensuring compliance with safety and regulatory standards, enforcing company policies and procedures, and analyzing P&L statements. The DM will serve as a role model in the organization by exhibiting behaviors to achieve expected results in the right way and consistently demonstrating our core values. They will also act as the liaison between the support center and the sports bar management teams, developing and evaluating leadership talent, and promoting a high-performance culture. The ideal candidate will have a strong background in operations management, leadership development, and business acumen, as well as excellent communication and interpersonal skills.

RESPONSIBILITIES

• People, Performance and Profitability: Coaches management teams on how to achieve success in these areas as further detailed below.

• Cultivates a high-performance culture and promote company values: Helps to cultivate a high-performance and accountability culture while collaborating with all support roles and support center. Additionally, promotes the company values of Hustle, Sportsmanship, Spontaneity, Fun and Community. Ensuring that each location is aligned with the company culture and values.

• Develops and evaluates leadership: Builds organizational talent and bench strength to meet appropriate management staffing levels by promoting the development of internal leaders, championing the identification and attraction of high-potential external candidates, and evaluating the performance of each general manager. This helps to ensure that each location has strong leadership and a pipeline of future leaders, while also ensuring that each location is being managed effectively and efficiently and allows for opportunities to identify areas for improvement.

• Analyzes financial data: Reviews P&L statements and identify trends and areas for improvement to ensure the overall profitability and success of the business. Additionally, provides guidance on effective sports bar visits, emphasizing the importance of people, performance and profit in each visit. By doing so, helps to maximize revenue and profit while ensuring a great experience for guests and team members at each location.

• Ensures compliance with safety and regulatory standards: Ensures that all Buffalo Wild Wings locations comply with safety and regulatory standards, including RAS/SSA/SSF and Ecosure standards, as well as federal, state, and local business and employment laws. This involves ongoing quality assurance and compliance efforts, which includes maintaining a safe working environment for team members and guests.

• Partners with HR & TA for recruitment and retention goals: Works closely with HR Business Partners and Talent Advisors to coach sports bar leaders on team member recruiting, development, performance management and retention. This helps to ensure that each location is properly staffed, turnover goals are met and succession planning is in place.

• Enforces company policies and procedures among team members: Ensures that teams always follow company policies and procedures. This includes everything from uniform standards to food safety protocols, and it is important for maintaining consistency and quality across all locations. Conducts team member investigations as needed, in partnership with HR.

• Conducts audits to maintain equipment and facilities: Conducts sports bar audits to ensure that policies and procedures are being followed for the proper care and maintenance of equipment and facilities. This includes everything from ensuring that the kitchen is being cleaned and sanitized properly to checking that the sound system is working correctly.

• Communicates initiatives and executes company standards: Effectively and efficiently cascades information to general managers so that company initiatives, programs, and key focus areas are understood and executed. This helps to ensure that all locations are aligned with the overall business strategy.

• Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• In-depth knowledge of restaurant operations and management principles

• Proven ability to drive business results through effective leadership, team building, and coaching.

• Strong analytical skills and experience with financial analysis and budget management.

• Exceptional communication and interpersonal skills with the ability to interact effectively with all levels of the organization and external customers.

• Knowledge of local and state regulations related to food safety, labor laws, and licensing.

• Strong commitment to excellent customer service and creating memorable experiences for guests.

• Ability to identify and attract top talent and develop existing teams to build a strong talent pipeline.

• Demonstrated ability to think creatively, problem solve and make decisions in a fast-paced and dynamic environment.

• Strong organizational and time-management skills with the ability to prioritize and manage multiple tasks simultaneously.

• Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint.

• A willingness to work flexible hours and travel as needed to support business needs.

• Strong commitment to the company's core values of creating legendary experiences, sportsmanship/fun, hustle, spontaneity and building talent.

EDUCATION/EXPERIENCE (Required)

• Minimum 21 years of age.

• High school diploma or equivalent.

• 7+ years’ experience with any combination of restaurant operations experience and education (consider speaking to abilities and skill set instead of tenure of experience).

• Travel as needed - up to 80% within assigned district.

• Certified in any provincial or local food handling and alcohol service requirements. Preferred

• Leadership experience within a corporate structure, experience in multi-unit restaurant or retail environment and experience working in a growth organization.

PHYSICAL DEMANDS

This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching and lifting in a restaurant environment. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive