Apply Job Type Full-time Description

 POSITION SUMMARY 

The District Manager is responsible for Driving Sales & Profits, Employee Retention & Engagement, and Overall Customer Experience through Flawless Execution of Company Initiatives, Purposeful Store Visits designed to educate and hold Store Teams accountable for company priorities and a focus on delivering a great Customer Experience through Great Looking Stores and Knowledgeable Associates. 

District Managers understand the requirement to know everything HQ asks of Stores, having read all memos, directives, initiatives, etc. The District Manager ensures every member of their leadership team is aware of required tasks and helps their teams prioritize. The District Manager understands when and how to delegate, how to address problems in their stores and how to develop and follow up on meaningful action plans. The District Manager is a student of their business and embraces all tools and resources provided them to understand individual businesses across their stores and, through that understanding, how to positively impact business performance. 

The DM is the voice for their stores and customers, understanding how to effectively communicate the needs of their customer and teams in product, tools, and people to HQ Business Partners, including Director of Stores. The DM does not leave a store with a problem unresolved. They have a heightened sense of urgency and help their teams understand the importance of today vs. pushing off to tomorrow. 

DRIVES PERFORMANCE:

Delivers sales thru people 

Succession Plans established for all key positions; candidate readied for any open positionsTalent Management process in place, tapping into Management StrengthscFully Staffed and Trained Store Teams Coaches and Develops team for the next levelMotivates and Reinforces positive environment; a culture of recognitionContinuous evaluationResponsible for Achieving Sales and Payroll Goals

Delivers sales thru product & presentation

Teaches and trains merchandise standardsComplete review of current direction, holding teams accountable with clear follow upIdentifies deficiencies, corrects immediately and retrains as neededWorks with SM on opportunities to maximize sales, utilizing reports and market knowledgeEvaluates presentation on every visit and provides store with feedback; good or badEnsures timely execution of all instructions; company memos or directivesDevelops method for validating that all stores have executed company initiatives Communicates any and all product needs to HQ Buying Team on all Store Visits

COMPLIANCE IN OPERATIONS & LOSS PREVENTION:

Monitor Operational and Loss Prevention Policies and Procedures

Ensures every store has a clear understanding of the tie between service and shrinkTrains to Operational and LP StandardsEnforces philosophy of customer engagement at all timesCreates a “zero tolerance” culture for shrink; ensures all teams are aware and focusedReviews operational and loss prevention standards to ensure compliance 

CORE RESPONSIBILITIES:

Field Representative

Communicates regularly to HQ any Product, Process, or People needs during store visitsTakes detailed notes and actions in the moment, does not put off things for another day

Company Ambassador 

Maintains a very determined focus on exceeding Customer Expectations, personally and of their teamsRepresents oneself in a professional manner in all business activitiesWears company product and ensures stores do similarlyAdvocates on behalf of the company at all timesAlways leads by example

Company Profit Partner 

 Responsible for achieving desired shrinkage goals in all storesMonitors all controllable expenses; payroll and suppliesFollows company directives regarding Matrix Max payroll plans/controlsMaintains physical plant, expects and delivers a clean, well maintained set of storesFollows and practice safety guidelinesEmbraces cost effective travel for themselves and their teams

Relationships

Develops and maintains a professional relationship with all peers and subordinatesCommunicates with supervisor and HQ, partnering as directed by company or supervisorIs requiring of their teams and business partners, but always respectful in the spirit of partnershipCommunicates with corporate management based on established guidelines. Develops and maintains a professional and consistent relationship at all times.  Requirements

Required Skills:

Ability to develop and train and build strong working relationships.

Ability to provide outstanding customer service.

Ability to adjust priorities and manage time wisely in a fast-paced environment.

Ability to maintain records and documentation pertaining to work force.

Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees.

Accountability - Ability to accept responsibility and account for his/her actions.

Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Adaptability - Ability to adapt to change in the workplace.

Enthusiastic - Ability to bring energy to the performance of a task.

Education: High School Graduate or General Education Degree (GED).

Requirements:

Ability to work a full-time schedule including nights, weekends, and holidays, if necessary.Retail multi-store management experience required.Strong interpersonal, communication, organization and follow-through skills.Availability to travel as needed.