Summary

The District Manager leads all the cafes in a particular region by maintaining our passion for the highest standards of hospitality, growing sales, managing and delegating café tasks, and successfully building a high-performing team of baristas, café managers, and trainers while maintaining a strong focus on succession planning and continued people development.

Responsibilities

Oversee and lead ongoing succession planning Communicate professionally with the team and guests Follow up consistently by providing timely feedback to Managers and trainers Build rapport with managers and teams by maintaining relationships through regular site visits  Demonstrate compassion with teams while setting clear expectations Guide managers to confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner Coach managers to meet standards and treat one another respectfully Possess a high knowledge of employment law and continuously engage in learning to reduce liability Hold our managers accountable for policies and procedures while ensuring they are being enforced properly Assist in conflict resolution amongst team members Assist in Barista and Café interviews, ensuring we are hiring for qualified, diverse candidates Seeks continuous growth and improvement in all processes Cross collaborate to provide a first-in-class onboarding experience Facilitates appropriate coaching sessions and one-on-ones with Cafe Managers and the Market Trainer Ensure that all safety protocols are followed  Ensure any issues are reported and addressed immediately or escalated to the appropriate parties/channels Acquire and maintain a ServSafe (or similar) certification for food service Maintain and renew applicable licenses for store operation on a yearly basis or whatever cadence is required by local or state law Ensure all Health and safety trainings are completed on time Stay abreast of local laws and regulations as they relate to the nature of our business and communicate potential liabilities  Create and promote a healthy work environment culture that encompasses a strong work ethic Facilitate and oversee the educating of baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees Work with Cafe Managers, Leads, and Trainers to make sure that every experience is crafted to La Colombe’s specifications Conduct regular site visits to evaluate all standards and protocols are maintained Review P&L and make necessary adjustments to staffing and ordering to assure profitability Strive to ensure that each La Colombe cafe location carries a consistent environment for each of our guests Work collaboratively with cafe teams, managers, retail operations, and other stakeholders to develop and finalize cafe budgets Ensure accurate, quality-conscious, deliberate, and intentional inventory control of coffee, tea, food items, hardware, and other items throughout the cafes Maintain and upkeep uniform and fair policies and procedures across cafes Maintain regular meetings with Cafe Managers and oversee priority projects and initiatives through to completion Oversee and drive completion of all repair and maintenance projects throughout market Consistently review and evaluate vendor partnerships, finding and onboarding new vendors as needed Plan, coordinate, and execute efficient openings of all new stores in the designated market Have a deep working knowledge and understanding of the market to analyze trends, and make suggestions to maximize efficiency and income Support weak areas and note unusual occurrences Train café managers on how to recognize, influence, and change their business based on financial reports Ensure that all productivity numbers, sales, labor costs, and profit targets are met Collaborate with Accounting to ensure all invoices are paid and disputes resolved on time

Requirements

Food Service: 3 years of food service experience with a preference on a coffee-focused business Years in Management: 3 years minimum in a hospitality setting Ability to oversee anywhere from 5- 15 cafes in the designated market Interests: An enthusiasm for specialty coffee People skills: Dealing with the public and team proactively, professionally, and positively Communication: Positive and professional communication skills, both written and verbal Travel: Flexibility and ability to travel as needed Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays Ownership: Takes initiative, is personally driven, and takes pride in business High attention to detail with the ability to multi-task and prioritize effectively Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time Ability to lift and/or carry 50 lbs or more on a consistent basis Frequently required to use hands Basic understanding of computer POS Systems, along with basic math skills Reading, writing, and oral proficiency in the English language

About Us

 Compensation Range: $95,000.00 - $115,000.00, plus bonus.