Multi-Unit Manager/District Manager

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting, hiring, on boarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include

Team Environment

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,conducting performance reviews, developing performance improvement plans, and professional developmentEnsure appropriate training tools are utilized

Operational Excellence

Create and maintain a people first culture in the restaurantMonitor, follow up and report training progressEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitationguidelines; comply with all applicable lawsEnsure Brand standards, recipes and systems are executedPrepare, complete and follow up on action plans for remodels and new restaurant openingsLead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

Identify and support systems to control costs and maintain budgetsProvide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding BrandStandards, sales, marketing, and labor and food costsSupport sales goals by developing action plans for seasonal forecastingEnsure tools and systems are in place to roll out new products, systems and processes

Skills/Qualifications

Associate’s degree in related field or equivalent in education and experienceFluent in EnglishMicrosoft Office proficiencyFacilitation and presentation skillsWritten and verbal communication skills 

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies thisknowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective action

Building Effective Teams

Identifies and communicates team goalsMonitors progress, measures results and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee’s strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunities

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order toIdentify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measures

Leading with Vision

Sets clear, meaningful, challenging and attainable group goals and expectations that are alignedwith those of the organizationDrives a clear vision or sense of purpose and clearly communicates to the teamLinks mission, vision, values, goals and strategies to everyday work

Strategic Thinking

Sees where current trends will lead, and how they may influence the organization’s directionTranslates the vision for a program into clear strategiesThinks in strategic terms and is able to make the connection across functional teams

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