Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Looking to combine work, fitness, and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Our Compensation Package and Benefits:
Here at Crunch, we structure our compensation to reward our employees for their dedication to revenue growth, team development, client retention as well as personal growth. Our package is estimated to being at approximately $95,000 / year:  $80,000 Base Salary $2500 per year educational credit for continued education, certifications specific to managements or fitness $5000 per year Health Allowance Benefit $5000 per year Fuel and Vehicle Maintenance Allowance 10 Days PTO Annually once introductory period of 90 days is satisfactorily met. Quarterly Bonus Incentives for meeting and exceeding established KPIs Networking and growth opportunity across the network of Crunch Franchises Complimentary Peak Results Plus membership General Description and Scope:  Incumbent will be responsible for operational oversight of four existing locations and potentially 2 to 3 more locations in the next few years.  Incumbent is responsible for ensuring that each club, within its community, exemplifies:  The company’s culture and values for Brand Excellence through operational and procedural consistency. Achieves desired KPIs and financial goals as established annually, quarterly and monthly. Flawless Member Experience execution through systematic and sound company operations, procedures, programs and high quality personnel. The District Operations Manager also directly manages each General Manager at the club level and is responsible for ensuring that the appropriate performance management is occurring within each club.   
Reports to: Franchise Owner / Operator
Education and Experience Requirements:  Minimum of a  Bachelor’s degree in a health or business related field is required.. Preferred to have at least three (3) to five (5)  years experience as a General Manager or Senior Level Administrative position Preferred to have at least three (3) to five (5) years of sales and customer service experience. Preferred to have a background in the fitness industry and/or a personal passion for health and fitness. Proven history of meeting or exceeding sales and operational goals. Technical proficiency in: Google Workforce / Microsoft Office Suite (specifically Excel/Sheets), Google Meet/Zoom, SmartSheet, etc. Required to travel frequently on a rotational basis from club to club for operational oversight and evaluation, hands-on assistance in training and developing team members, and for targeted initiatives and events (ie. Member Appreciation events, Openings/Re-Openings, Community Partnership events) CPR AED certified. Special Skills and Qualities: Demonstrated self-starter with the ability to work autonomously, handle multiple taskings/projects simultaneously, prioritize work assignments, meet deadlines, and be able to delegate and follow-up as appropriate. Ability to work at a strategic level and at a tactical level with ability to problem solve. Personal passion for health and fitness, and for people on each individual wellness journey. Attention to detail and the ability to effectively multi-task in a goal-oriented and results-driven atmosphere. Excellent written and verbal communication skills. Excellent analytical, organizational, project management and time management skills. Strong ability to lead by example, be team oriented, and maintain a positive attitude at all times. Major Responsibilities Include: Fostering a culture of team members who achieve and exceed sales goals and KPI’s as a whole. Ensuring that programs and operational protocols are in place to ensure the achievement of member satisfaction and retention. Ensuring that each club is upholding company values, following company policies and procedures, as well as health and safety procedures. Ensuring that appropriate management teams are in place, well trained and prepared for their roles; and that each team is executing to the highest level possible in delivering a quality and substantial Member Experience to 1) attract new members and 2) retain existing members. Ensuring member feedback measures are in place and that management teams are actively addressing facility issues or member concerns in appropriate ways and timelines.   Ensuring that team members are upholding performance metrics and performance management strategies are in place to address work performance issues timely and in an appropriate manner with the appropriate level of support from HR / Ownership. Leading by example in the clubs through professionalism, following procedural protocol, fostering "team" play among all levels of personnel, and administering excellent service delivery to members and potential members. Operational and Financial Responsibilities: Exhibit an understanding of budgets, revenue drivers and expense controls and be accountable for those metrics. Drive the achievement of financial results, ensure profitability, and the highest level of performance for each club.  Staff all locations with high caliber teams that deliver exceptional customer service, quality member experiences leading to long-term retention, and club cleanliness; as well as instilling and upholding the core values of our organization. Ensure that each club has the appropriate key performance indicators in place to accurately predict the achievement of the expected and actual financial performance for each club. Ensure that GMs are managing and controlling operational expenses (including petty cash, payroll, and hours scheduled) within the planned budget. Evaluate club performance in sales and KPI’s by ensuring that each GM completes and reviews weekly productivity reports. Provide additional coaching when needed to meet these goals and address unsatisfactory performance promptly and appropriately. Model and manage effective supervision to drive sales by consistently delivering exceptional customer service and ensure each club is immaculate and staffed appropriately. Monitor new member development by location to ensure expectations are met by all managers and supporting team members. Analyze and monitor the sales and expense figures for each club location, provide feedback and make recommendations for improvement in order to ensure that club profitability is maximized and present district sales for feedback and recommendations. Visit all area clubs regularly (once to twice weekly) and conduct inspections to ensure that our policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis. Ensure that cleanliness, safety, member satisfaction and a healthy and productive environment is established and exemplified at each club in a consistent manner and reflective of our brand and company values. Ensure the protection of club assets and inventory. Manage loss prevention by controlling theft and ensuring compliance with paperwork procedures. Conduct regular visits to competitor locations and report observed changes in prices, operations, policies, etc. to the appropriate levels of management. Conduct regular audits of club paperwork, including bank deposit slips, overages/shortages, etc. and track trends to ensure that cash control procedures are in place and observed. Coordinate new site openings and facilitate that each club is repairing club equipment as required. Provide recommendations to management for existing and new growth opportunities and market insights. Partner with management and leadership to influence future divisional growth strategies. Create member feedback tools and develop action plans for improvement. Understand the competitive health club industry landscape within the district and communicate opportunities. Identify ways to innovate, improve and become more efficient with all aspects of the clubs within your district including finance, sales, operations, customer service, member retention and talent acquisition. Leadership and Motivation: Lead by example. Serve as a role model on the senior leadership team for junior managers and personnel. Establish effective communications with club level leadership by holding weekly meetings to discuss progress and strategies unique to each club. Provide an inspirational environment that fosters healthy competitions between clubs when it comes to meeting goals, and welcomes honest feedback and ability to adjust initiatives as deemed suitable. Develop a rewards and recognition system to consistently and appropriately acknowledge team members for outstanding work performance or achievements. Demonstrate win/win scenarios with positive conflict resolution and deescalation methods. Maintain honesty and integrity that serves as an example to junior team members and  bolsters community trust and engagement.  Personnel Management: Recruit, train, develop and manage Club Management to ensure that clubs are adequately staffed at all times and succession plans are appropriately maintained for area needs. Identify, develop and leverage existing talent to support the growth of the network through the talent planning process. Drive the future growth of the Crunch brand through effective recruitment, selection and onboarding of field management positions (General Managers, Personal Training Managers, Assistant Managers, Member Services Managers, etc. and below). Directly observe operations and provide direction and support to the GMs during each visit. Oversee the recruiting, hiring, and orientation of staff to ensure that each location has the most qualified management and sales team. Identify and develop associates who exhibit natural leadership or other special skills for succession planning. Provide counsel to GM, to include personnel issues, club events, problem solving, crisis intervention, etc. and foster open communications. Ensure that managers are providing coaching and feedback to staff on a regular basis and managing to network/company expectations. Administer site audits to ensure all clubs in the network are in compliance with all company policies and procedures. Resolve escalated employee relations, performance issues and customer service short-comings in partnership with the GM, HR and club management. Approve all documentation on performance issues and assist club management on progressive discipline when necessary. Fosters cross-district and cross-divisional relationships to support the company’s expansion and growth strategies. Escalate and communicate all situations and/or conditions that affect the district (i.e., customer complaints, safety issues, worker’s compensation injuries, progressive discipline issues, workplace harassment, unemployment hearings, etc.) with the appropriate level of management or department. Complete semi-annual performance evaluations and annual merit increase recommendations for all GMs in the network and submit them to the appropriate level of management/ownership for approval. Ensure employee reviews are administered prior to due dates. Provide specific and timely feedback (positive or constructive) as needed to deter escalation of negative performance issues and incentivize positive performance behaviors. Remove obstacles for your staff, communicate issues and trends upward as appropriate.   Identify strategies and methods to hire the best and the brightest, and hire and promote based on the merit principle.
Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. 
Compensation: $95,000.00 - $110,000.00 per year

Looking to combine work, fitness and fun? Join our crew! Crunch Fitness locations in South Mississippi (Hattiesburg, Petal, D'Iberville and Long Beach MS) are looking for energetic and enthusiastic team members who are passionate about health and fitness and being a positive influence in the fitness journey of our members. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious fitness fun.  For over 30 years we have been the industry pioneers of the "No Judgements" fitness philosophy. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, our signature HIIT Zone with numerous instructor led class options, an extensive and invigorating group fitness schedule of Crunch's signature classes such as Yoga Body Sculpt, Chisel, Absolution,The Ride, Zumba®, BodyWeb with TRX®, Belly Butt & Thighs Bootcamp and dozens more!  We are also host to post-workout Relax and Recovery amenities with HydroMassage® beds and chairs, tanning booths and smoothie bars at select locations.

What are you waiting for? Jump into fitness made fun today!