• Provides prompt, efficient, and friendly customer service by exhibiting care, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store. • Genuinely thanks each customer and invites them back. • Assists customers, for example, by: ▪ Escorting them to the products they’re looking for (when possible) ▪ Securing products that are out of reach ▪ Loading or unloading heavy items ▪ Making note of and passing along customer suggestions or requests ▪ Performing other tasks in every way possible to enhance the shopping experience. ▪ Answers questions appropriately (and within legal limitations); demonstrates working knowledge of company customer service standards. • Assists Pharmacy Manager/Head Pharmacist in coordinating workflow functions and workstations to ensure adequate pharmacy coverage and customer service levels; prioritizes workflow activities. • Acts as pharmacy computer expert as well as primary trainer; monitors computer usage and efficiency for other pharmacy support staff; performs and follows defined workflow procedures as legally allowable; proficient with all workstations (within legal limits). • Inventory Management: Maintains inventory control procedures; orders product from appropriate sources; assists with preparation of physical inventory; assists in pharmacy returns, regularly reviews pharmacy stock for recalled, outdated, and overstocked product. • Processes non-control drug orders, including check in. • Has working knowledge of and helps with weekly entries in electronic pharmacy financial notebook as directed by Pharmacy Manager/Head Pharmacist; can utilize the economic reports and understand the general relationship of the numbers reported; aware of competitive pricing and completes pricing surveys; follows through with pricing/out-of-stock problems; participates in special marketing projects/in-store promotions. • Serves as third party expert; trains, coordinates, and directs pharmacy staff in all aspects of third-party plan administration (including, but not limited to, review of new third-party information with pharmacy staff, maintenance of plan integrity, research of all bad debt (rejected claims), partial payment problems, and collection procedures), execution on OWS procedures. • Advises store and/or pharmacy management of training needs of pharmacy clerks and pharmacy technicians. • Uses training guides and other company produced training materials.

• Maintains strict adherence to company guidelines related to personal hygiene and Department Appearance Standards. • Conduct store visits focused on potential pharmacy shrink issues. • Conduct store visits focused on issues identified by Pharmacy Compliance • Thorough knowledge of all pharmacy policies and procedures • Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines. • Reports to work when scheduled and on time. • Protects associates and customers by removing potential hazards from the sales floor when possible or notifies appropriate personnel in a timely manner. • Returns discarded non-pharmacy merchandise to its proper locations. • Performs other duties as assigned by pharmacist, store management or PDM. • Capable of participating in the District and Divisional Training Programs for new technicians and pharmacists. • Participates in special projects and programs within the store, District, Division and Region. • Performs monthly compliance audits. • Helps to Recruits, trains, coach, and direct all pharmacy support personnel. • Coordinates training for Pharmacy Interns (both graduate and undergraduate) as requested by Pharmacy Management. • Educates Pharmacy Interns on the role of technicians in our pharmacy operation. • Provides informal feedback on daily performance of pharmacy support personnel, as well as providing feedback to the Pharmacy Manager/Head Pharmacist for performance appraisals. • Scheduling: Assists with the development of a schedule for pharmacy support staff with input concerning seasonal variations, daily pharmacy demands, etc. • Directs pharmacy support staff to provide customers with quality service; follows through, as legally allowable; sets service standards and serves as role model for store crew and all pharmacy personnel. • Motivates the team on weekly goals and assist pharmacist with meeting these goals.