District Service Manager Job # 57695 Job Post Information* : Posted Date 22 hours ago(1/7/2025 1:55 PM) Job Locations US-IL-Lisle Internal Title Product Support Consultant Sr Org Level S06 # of Positions 1 ERP Eligibility Eligible for Salaried Employee Referral Bonus, $2000 after 30 days employment Relocation Offered No Remote Yes Salary Minimum USD $76,900.00/Yr. Salary Maximum USD $115,300.00/Yr. Position Overview

International Motors is seeking a District Service Manager.  This role responds to customer product inquiries and solves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.  Provides information tracking, billing/invoicing and report support.

 

This role is remote but with a strong preference for a home office in KY or TN.

Responsibilities Responds to customer product inquiries via telephone or in written internet-based email or chat sessions or case system, including Tier 1 and Tier 2 support levels.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility mattersWarranty Responsibility – Limited engagementTravel – 75% South Region, Tennessee/KentuckyAdvise Fleet and Dealer Service teams, best practices Navistar productsQuarterly reviews with key customersReinforce Service Metrics and OEM standards

Facilitate technical issues with corresponding technical staff to troubleshoot product problems and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development

Provides information tracking, billing/invoicing and report support

Minimum Requirements Bachelor’s degreeAt least 8 years of customer service experience and technical product knowledgeAt least 1 year of lead experience

OR

Master’s degreeAt least 6 years of customer service experience and technical product knowledgeAt least 1 year of lead experience

OR

At least 10 years of customer service experience and technical product knowledgeAt least 1 year of lead experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Dealership/Fleet Service general skills and experience knowledge of overall vehicleDealer operation knowledgeFleet Service experience – Customer engagement – Product issue or OEM dealer issue, with primary role to facilitate the resolution issuesInterpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activitiesStrong project management skillsAbility to work independantly

 

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