Job Description

The District Team Lead is one of the first line representatives to our customers. This position is responsible for maintaining the daily operations of single or multiple site locations. In addition to their duties and responsibilities as a Store Manager (SM), the District Team Lead (DTL) assists the District Manager (DM) in the execution of the district’s vision and strategy and assists the Division Learning Manager (DLM) with individual and organizational training initiatives as described below.
 

Responsibilities

Effectively provides district leadership and performs training functions in the district by:

Ensuring completion of Day One Onboarding process in respective systems with new hiresTraining and assisting in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior based learning methodologiesProviding on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharingServing as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processesCoordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLMScreening candidates for open positionsActing as first contact for customer issues before escalation to the District ManagerPartnering with DM to drive operational goals and district contestsAdequately scheduling personnelAssisting DM in conducting audits, Extra Clean site visits, and any other district projects as neededCoordinating activities related to new store openings and closings

Qualifications

Employees must have a current Driver License and must be able to travel to a number of properties. Must be a tenured Store Manager of at least six months.A High School diploma/GED equivalent and at least one year of related experience and/or training in direct sales, retail and/or customer service is required. Leadership skills and experience supervising others is required. Preference is given for college work or degrees.