DIVISION MANAGER - BILLING AND DRAINAGE Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4804900) Apply  DIVISION MANAGER - BILLING AND DRAINAGE Salary $3,263.00 - $4,490.24 Biweekly Location 4200 Leeland Job Type Full Time Job Number 36042 Department Houston Public Works Division Customer Account Services (CAS) Opening Date 01/24/2025 Closing Date 2/7/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All Persons Interested Section: Utility Billing/Administrative Services Reporting Location: 4200 Leeland Street Workdays & Hours: Monday - Friday, 7:30 a.m. – 4:30 p.m. * *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Division Manager will direct the management, coordination, implementation, administration and operation of various systems, plans and projects for Billing and Drainage and ensure the accurate and on time billing of the City’s approx. 500k customer accounts. Responsibilities include but are not limited to: + Oversight of the effective execution of customer billing and drainage operations, contract water, and other processes while ensuring compliance with applicable policies, procedures, and regulatory requirements. + Develops processes and/or operational improvements to enhance efficiency and effectiveness of billing and customer operations. + Ensures resolution of elevated customer issues and responsiveness to the needs of the public, Administration, City Council, and Executive Management in a timely and professional manner. + Research, review, and analyze new data, reports, products, and other information to ensure department policies and procedures are current. + Other duties may be assigned. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. This is a Houston Public Works Emergency Management position at the Tier II Level. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division. EXPERIENCE REQUIREMENTS Seven (7) years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity. A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience. Directly related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS None PREFERENCES Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills with a customer focus. Ideal candidate will possess an understanding of utility billing and meter operations. Preferred candidate will also have a background in process improvement and project management. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skill assessment evaluation. SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 29 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015. If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 What is your highest level of education? + Less than a High School Diploma/GED + High School Diploma/ GED + Associate degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division + Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division + Master's degree or higher in Business Administration, Accounting, Engineering or a field closely related to activities of the division 02 How many years of progressive professional experience closely related to the activities of the division do you have? + Less than 5 years + 5 years, but less than 7 years + 7 years, but less than 9 years + 9 years, but less than 11 years + 11 years or more 03 Are you currently a City of Houston employee? + Yes + No 04 How many years of professional experience do you have in a supervisory or managerial capacity in an organization? + Less than 3 years + 3 to 4 years + 4 to 5 years + 5 to 6 years + 6 to 7 years + 7 years or more + No experience 05 Please describe your style of management. (Please do not enter 'see resume') 06 How many years of experience utilizing INFOR or a similar software to issue, monitor, and track work orders do you have? + No experience + Less than 1 year + 1 year, but less than 2 years + 2 years, but less than 3 years + 3 years, but less than 4 years + 4 years or more 07 What is your level of proficiency in Microsoft Excel? + No Experience + Beginner + Intermediate + Advance + Expert 08 What is your level of proficiency in Microsoft Word? + No Experience + Beginner + Intermediate + Advance + Expert 09 What is your level of proficiency in Microsoft Outlook? + No experience + Beginner + Intermediate + Advance + Expert 10 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 11 Have you completely and truthfully answered question # 9 in the application regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application). + Yes + No Required Question