Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the supervision and guidance of the General Secretary, the Divisional Director of Social Services will oversee, and where appropriate, provide technical assistance, to all social services in the Division. This includes Corps Family Services and government funded programs. The scope of responsibilities also includes oversight of direct reports in child development and youth, homeless services, compliance and billing. S/he will develop and implement strategies to integrate services where Corps and government funded programs work together to meet the Mission of the Salvation Army.

Salary Range

$155k -170K | DOE

Essential Functions

Responsible for oversight of overall programmatic and administrative operations of licensed programs, treatment programs, residential programs, contracted programs and recreation centers in San Luis Obispo, Santa Barbara, Ventura, Riverside, San Bernardino, San Diego, Imperial, Los Angeles and Orange Counties which comprise the California South Division. Responsible for supervision of Divisional Family Services Director who provides technical assistance to Corps Family Services, and supervises Prison Ministries, Service Extension, and Pathway of Hope Coordinator. Responsible for supervision of the Divisional Director of Child Development and Youth to ensure CCL and California Department of Education program compliance. Responsible for supervision of the Director of Homeless Services who oversees residential programs throughout SoCal. In partnership with the program director and the Finance Department, supervises and provides technical assistance in the development of Corps and program annual budgets, adherence to budgets, and revision of program budgets, as necessary. Responsible for supervision of the Divisional Compliance Manager who monitors government contracts compliance and utilization and oversees the timely and accurate billing for services provided. Reviews monthly income and expense reports. Shares concerns with Corps Officers and program directors and the supervisor to ensure consistent delivery of quality services and license or contract compliance. Provides support and technical assistance to county directors who in turn provide daily management oversight to program staff to ensure that regulatory and accreditation standards are met. Review grievance and incident reports to identify possible patterns that need remedy. Conduct timely investigations and make recommendations to mitigate client and staff grievances. Holds, at minimum, monthly, in-person supervision with county directors and bi-monthly Directors Meeting. Oversees and performs audits routinely. Develops local policies and procedures to support effective delivery of services. Ensures completion and submission of required reports for contracts and grants. Makes available effective training for all Divisional Social Services staff and county directors to encourage capacity building to ensure best practices, consistency with the mission of The Salvation Army, and compliance with its policies and procedures. This should be provided during regular site visits and through area-wide training events scheduled as needed. Gather Department data to compile statistical program reports for external reports. Conducts annual SAT and program assessments and evaluation for review by the divisional program council. Responsible for oversight of implementation of all new programs. In partnership with DHQ Development, identify funding opportunities to expand mission-based Corps and programs services that address community needs. In partnership with DHQ HR Department, to oversee the hiring of program staff, help determine employee classification(s) and compensation and manages employee performance evaluations. Attends and serves as a staff resource to the LA Metro Advisory Board and associated councils. Member of the Divisional Program Council, Childcare Committee and LA Metro Program Committee. Represents the Salvation Army at government meetings, collaborative agency meetings or other community events as needed. Assist with the preparation of periodic grant applications (new and renewal) to funders. Will assume other duties as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift to 25 lbs.

Minimum Qualifications

Masters or higher degree in social work or related field and ten years’ experience in social services (or BA and 15 years of experience). Five or more years’ experience working in a non-profit at executive management level. Five or more years of experience working with non-profit organizations serving diverse populations and dealing with various social problems. Completion of at least 36 hours of continuing education every two years in areas selected from the following: health care, substance abuse, mental health, homelessness, business administration, grants, and contracts administration, Community resources, personnel supervision, and facility management. Experience in managing program finance required; some experience or education in budgeting and accounting principles preferred. Must possess a valid California driver’s license and pass a criminal background check

Skills, Knowledge & Abilities

Extensive knowledge of program development and operations. Extensive knowledge of social services programs involving homelessness, substance abuse, domestic violence, mental health, childcare HIV/AIDS, families, and child abuse Knowledge of residential programs. Knowledge of Salvation Army policies and procedures. Experience with contract compliance. Critical analytical skills Good communication skills both written and oral. Ability to interpret policies/analyses/trends, etc. Knowledge of applicable laws/policies/principles, etc. Possess good managerial skills. Possess problem identification & resolution skills. Possess Project management skills.