Rochester, NY, 14651, USA
3 days ago
Divisional Vice President
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our success is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. About the Role: As Divisional Vice President, you will oversee the retail operational team in ensuring our guests receive an exceptional customer experience in nearly 700 stores in our Northern Division. You will lead a team of five direct reports of Regional Vice Presidents across 5 Regions operating throughout 15 east-coast states.  You will drive the financial and operational performance of the Northern Division through a team of Regional Vice Presidents, District Managers and Store Teammates. This role reports directly into the Senior Vice President of Store Operations.  Compensation Range: $200,000-230,000 per year - Based on experience. This role is eligible for additional compensation and incentives.   Essential Duties & Responsibilities: + Partner closely with executive team to execute an operational strategy that aligns with the vision of the organization to be the leading automotive service and tire dealer in the United States by valuing each and every guest and teammate.   + Drive financial results through relentless execution of Monro’s operational playbook by delivering best in class customer service to each and every guest at our Stores.  + Manage and grow the Northern Division’s business, demonstrating an understanding of the marketplace, business drivers and risk, financial metrics and reports and operational opportunities.  + Create an environment of continuous operational improvement by executing on company policies, procedures and initiatives.  + Ensure financial objectives are met and exceeded through ownership of the Division’s profit and loss statement and other financial and operational metrics.  +   guidance and leadership to Regional Managers to achieve or exceed performance targets.  + Monitors and measures execution of key business processes and provides leadership to Regional Vice Presidents on the development of action plans when performance targets are not being achieved. + Lead the Regional Vice Presidents through effective communications, timely feedback, positive reinforcement, establishing goals, creating development and career plans and continuously stretching performance. + Recruit, hire, and train operational leadership positions within the Division and oversees the recruiting, hiring and training of teammates down to the Store level.  + Consistently focus the Zone Managers on the goals, strategy and vision of the company by translating, communicating organizational values and goals.  + Acts as a liaison between Zone Managers, Market Managers and Operations on strategy and business recommendations to functional departments within organization such as Human Resources, Finance, Marketing, Real Estate, Store Support, etc. + Create a culture that is focused on providing exceptional customer service at all levels within the field organization.  + Achieve business results through Regional Managers through coaching and accountability. + Maintain an in-depth knowledge of competitor activity and analyze data to provide recommendations and strategy for acquisitions and growth within the organization.  Minimum Qualifications: + Bachelor’s degree in business management, finance or related field preferred.  + 10 or more years of successful, relevant business leadership experience in multi-unit retail operations. + Proven success in leading geographically dispersed teams. + Proven experience exceeding financial goals through execution of operational procedures. + Talent orientated individual that is focused on hiring, developing and building high performing teams that have a history of achieving operational goals. + Strong understanding of Profit and Loss Statements, financial report analytics and ability to translate observations into actions. + Customer focus with ability to drive, train and mentor teams to deliver exceptional and consistent customer service. + Strong organization skills managing a variety of functional areas required. + Analytic and strategic thinking ability. + Excellent written and oral communication skills. + Proven ability to develop and influence strategy at the executive level of organization and execute that strategy through effective coaching, accountability and communication through the final output of customer service to our Guests.  + Ability to deal with problems involving several variables in standardized situations. + Travel within the Division up to 35%.  + Valid driver’s license required. Travel:  + Daily and weekly travel with overnight travel as necessary.  + Applicant should live within or within reasonable distance of the assigned area.  Work Environment & Physical Requirements: This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Divisional Vice Presidents must be able to complete the following but not limited to: + Frequent standing and walking for long periods of time. + Occasionally climbing up and down ladders to perform cycle counts of parts and tires. + Occasionally able to lift, carry and stock merchandise and supplies up to 50 lbs. without assistance. + Occasionally reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Benefits:  + Four-week onboarding and training program  + Performance based incentives  + Paid vacation and holidays  + 401k eligibility immediately upon hire + Direct Deposit + Employee Discounts + Healthcare, Vision, and Dental + Employee Access Perks + Company provided vehicle  + Cell phone stipend  + Career Advancement Opportunities   Additional Information Monro conducts criminal background checks for those positions with security and/or financial responsibilities.  All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act.  No applicant will be automatically disqualified because of a criminal record.  Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant’s explanation, and the relationship to the position sought in making its determination.  Closing Statement: This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s Manager at any time based upon Company need. Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.  Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers. Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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