As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. The DME Coordinator plays a crucial role in our Clinical Offices and Urgent Care centers, ensuring that patients receive outstanding care and education in the fitting and use of their ordered durable medical equipment. This position involves constant interaction with patients and clinical staff. Essential Functions: · Responsible for performing daily measurements and DME fittings following order placement by the clinic · Collaborate with clinical providers and staff to educate patients on the proper use and fit of dispensed DME · Will be aware of the and responsible for dispensing and documenting DME in a manner that is compliant with all Medicare regulations · Liaison between patient, physician, or other clinical staff · Manage DME inventory at assigned clinical locations and perform daily duties within the DME program · Educate patients on the financial responsibility associated with their dispensed DME and collaborate with patient financial counselors to facilitate payment arrangements when necessary · Work closely with the prior authorization specialists and billing department to ensure accurate and timely billing and preauthorization requests · Communicate effectively with other DME Coordinators and Inventory Specialists to ensure excellent patient care and inventory management · Assist in training clinical staff and new hires in the proper use and fitting of DME including DME inventory management system · Take ownership of assigned locations and support the overall mission of the organization · Assist with communication with providers regarding changes to DME policies and procedures · Completes special projects and other duties as assigned Abilities: · Knowledge of a large range of orthopedic ailments · Assessment and evaluation skills · HIPAA compliance Required Skills: · Excellent customer service/patient care skill · Exceptional organization and communication skill · Ability to analyze situations and develop solutions, strong emotional intelligence when working with patients and the public · Knowledge of basic anatomy and medical terminology · Ability to multitask in a fast-paced environment · Ability to contribute and work well with a team · Ability to take on, organize and complete assigned department projects when requested by supervisor · Ethical reasoning and decision-making · Strong attention to detail · Time management, prioritization, and sense of urgency · Excellent verbal and written communication skills Role Qualifications: · Must be at least 18 years of age · Must have reliable transportation · Proficiency in Microsoft Word, Excel, and Outlook · Digital literacy Preferred Experience: • General DME/Orthopedic experience • Minimum of 1 year experience in athletic clinic, physical therapy or DME Coordination; Orthopedic clinic experience preferred Minimum Education Requirements: • High School Diploma or the equivalent Preferred Education Requirements: • BA, BS, or Associate degree preferred • Certification as an Athletic Trainer, Orthotic Fitter, or Orthopedic Tech preferred but not required Physical Requirements: While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. Environmental/Working Conditions: Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people. Compliance: All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance. EEO Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.