Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Sales Development Representative

The primary responsibility of an SDR is to research leads, qualify leads and book meetings and hand over to the Account Manager/sales team for further engagement and conversion to build sales pipeline. The job involves proactive research, outreach, and communication to identify potential customers and initiate the sales process.

Responsibilities

Conduct outbound prospecting activities to qualify new leads, book meetings and expand the sales pipeline. • Use various channels such as cold calling, email campaigns, social media, and networking to reach out to potential customers. • Conduct initial discovery calls or with leads/prospects to assess their suitability and interest in the company's products or services and book meeting for Account Managers. • Meet and exceed weekly and monthly meeting booking targets set by Team Lead and perform other peripheral admin activities as required. • Collaborate with the sales team to transfer qualified leads and provide them with relevant information and context for follow-up. • Maintain accurate and up-to-date records of lead interactions and customer information in the CRM system. • Participate in regular sales meetings, training sessions, and professional development activities to enhance skills and knowledge.

Qualifications we seek in you

Minimum Qualifications / Skills

• Relevant exp in outbound customer support operations including sales, BD, customer relationship, customer facing roles. • Has demonstrated experience of working comfortably with target driven outcomes • Strong verbal and written communication skills, with the ability to engage and build relationships with prospects. • Excellent listening skills and the ability to understand customer pain points and tailor messaging accordingly. • Ability to work independently and manage time effectively to prioritize tasks and meet deadlines. • A positive and resilient attitude with the ability to handle rejection and objections

"The approximate annual base compensation range for this position is $19/hr. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity."

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

“Los Angeles, California based candidates are not eligible for this role.Dallas Metro area candidates are eligible for this role only.”