Title: Dock & Door Support Coordinator Department: Service/Parts Type: Full-Time, Non-Exempt Reports To: Service Manager Date Modified: 02/2025 Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics Job Summary As a Dock & Door Support Coordinator, you will be responsible for reviewing maintenance work orders and generating all service-related quotes based on recommendations from routine maintenance and opportunities identified through core sales. You will assist in scheduling repair jobs by coordinating with customers and field technicians, ensuring efficient service delivery. Your role will be essential in supporting the service department by streamlining workflows and enhancing customer satisfaction. Responsibilities · Quote Generation & Management o Review all Scheduled Maintenance work orders and create quotes for recommended repairs. o Provide alternative quotes when multiple repair options are available. o Present quotes to customers directly or to the appropriate sales representative as needed. o Track submitted quotes and follow up with customers on repair approvals. · Repair Coordination & Scheduling o Coordinate approved repairs with customers and Dock & Door Technicians. o Communicate with customers throughout the scheduling process to ensure clarity and efficiency. · Cross-Department Support o Assist other departments in generating quoted jobs. · Perform any other duties as assigned or required to support the company's overall operations and objectives. Requirements All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks. · 3+ years of experience in a customer service or dispatch environment. · Good organizational and communication skills. · Excellent written, verbal, and listening skills, essential for effective communication with customers and team members. · Self-motivated individual with strong teamwork skills and a commitment to providing excellent customer service. · Strong attention to detail, coupled with excellent organizational skills, ensuring accuracy in all tasks. · Demonstrated ability to work with a sense of urgency, managing frequently changing priorities and handling multiple tasks simultaneously. · Ability to thrive in a fast-paced environment, quickly adapting to new situations and challenges. · Experience with data entry, preferably using Microsoft Office applications. · Minimum of a high school diploma or equivalent. What You’ll Need for Success · Solutions-Focused: Possesses critical thinking skills and is adept at problem-solving. Can manage a high volume of tactical and administrative tasks while maintaining attention to detail. · Flexible: Adaptable to change, whether it's in response to customer needs or the evolving environment of the department. · Elite Customer Service: Demonstrates a commitment to delivering exceptional service to both internal and external customers. Acts as a team player and collaborates effectively with colleagues to ensure customer satisfaction. · Self-Starter: Takes ownership of tasks and demonstrates self-awareness in their role. Proactively identifies areas for improvement and takes initiative to address them. Benefits of Joining the Team Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life. Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan. Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account. Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance. Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs. Comprehensive Perks Package Including: · Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse. · Flexible Work Arrangements · Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications. · Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us. · Company-sponsored social events and team-building activities. · Employee recognition program Physical Requirements & Working Conditions The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship. This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus. While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate. Travel Requirements: No travel required for this position. This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!