Dock Operations Trainer Requisition Id: 378014 Business Unit: LTL Location: Carlisle, PA, US, 17015 **What you’ll need to succeed as a Dock Operations Trainer at XPO** Minimum qualifications: + At least 18 years of age + Two years of Dockworker or forklift operations experience + Demonstrated leadership skills + Strong understanding of ZDM, the handheld device and company policy and procedure, including safety + Able to balance multiple tasks while positively motivating, coaching and communicating clear instructions to others + Able to work well and thrive within a cross-functional often changing team environment (HR, Safety, Ops, etc.); able to work independently when required + Strong company spokesperson + Able to read and follow instructions including job guides and other company documents + Computer skills, including email and basic Microsoft Office Skills + Able to describe a process during the learning process and patience to see it executed + Dock Operations Certificate completion + Timely support the scheduling of sessions as requested and the processing of session rosters/activity reports (Outlook, People Services, XPO University, etc.) + Time management and organizational skills, including the ability to meet facilitation deadlines + Available to work a variety of shifts, including days, evenings, nights and weekends, due to varying freight volumes + Able to do basic math calculations, with and without a calculator + Infrequent travel (5%) to include overnight stays Preferred qualifications: + Prior experience supervising a team or demonstrated experience training others + Prior Dockworker experience at XPO with good performance including attendance, safety record, and damage frequency score + Participation with local service center employee engagement team + A desire to progress in your XPO career + An associate's degree, military experience or equivalent experience + Desire to succeed with a strong attention to detail **About the Dock Operations Trainer job** Pay, benefits and more, upon successful completion of the Dock Operations training certification: + Pay starts at $30.00/hour + Additional $1.50/hour premium for training hours + Additional $1.80/hour shift premium for FAC shift + Flexibility to work all 3 shifts, with priority work on the FAC and OB shifts + This is a Motor Carrier Act exempt position What you’ll do on a typical day: + Train all new freight handlers on correct dock operations processes including sorting, handling, loading and unloading palletized and non-palletized freight and hazardous materials + Train all new freight handlers on safe equipment usage including motorized and manual equipment, and securing freight inside trailers, and the handheld device + Responsible for the effective onboarding, training, performance quality and retention of new all new freight handlers + Effectively assess all new freight handler's skill and proficiency level + Deliver training sessions in accordance with agreed upon training plan and ensure skills transfer + Attend daily WIN meetings with new employees ensuring they understand the material and put it into practice + Will be responsible for engaging DW’s and DSR’s with less than 1 year to improve their freight handling procedures + Collaborate with Supervisors on 30-60-90 day evaluations to ensure completion and that the new employee is making positive improvement in noted areas + Effectively coach all new freight handlers in the moment including use of SMART and the Accountability Policy + Review evaluations and feedback from new hires and others to assess effectiveness and make enhancements to training sessions + 80% of the time will be spent training. In periods where no training, onboarding, coaching or quality inspection is required, must be willing to operate as a Dockworker and exhibit proper freight handling techniques thereby leading others by example + Exhibit a positive attitude and act as a brand ambassador of XPO Core Values, builds positive relationships + Obtain and maintain facilitator certification as requested Dock Operations Trainers are required to: + Lift freight and other objects of various shapes, sizes and weights (frequently up to 50 lbs. and occasionally greater than 70 lbs.) + Sort, handle, load and unload palletized and non-palletized freight using appropriate motorized and manual equipment, including a pallet jack, forklift and by hand + Safely walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery + Reach (including above your head), bend, climb, push, pull, twist, squat and kneel as necessary **About XPO** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en\_US) .