Operations Manager required for the campus location to be the primary point of contact to oversee, manage and ensure high quality services and production duties, and meet the targets and standards as part of the operations group. In addition, the Operations Manager will assume a regional role to support projects and DBS initiatives.

They will be responsible for all site activities and ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. The role requires a ‘can do’ attitude with a flexible approach and using own initiative to provide DBS wide solutions to internal clients and staff, working as part of a larger team to support the regional DBS operations and other tasks within DBS globally.

The Operations Manager will be responsible for the day-to-day oversight and operational management of staff. They will actively manage the team and operations to ensure work requests and volumes receive the correct focus and processes are adhered to providing quality output without errors. They will be the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.