Job Title: Insurance Document AssociateJob Description As an Insurance Document Associate, you will work as part of a team responsible for opening, evaluating, acknowledging, and distributing mail in support of an assigned business unit. You will examine incoming mail to ensure it has reached the accurate destination, re-routing any misdirected mail to the correct area. Per established guidelines, you will be responsible for officially identifying/acknowledging receipt of all incoming mail. You will report information to the underwriter, verify required information, and complete associated forms, responsible for identifying when to raise problems/exceptions to the Team Leader or Manager. Additional responsibilities include receiving and slotting mail for distribution; sorting and delivering print-outs; FedEx sorting and distribution; assisting as needed with Electronic Document Conversion. Above all, you demand excellence of yourself; you handle tasks with the highest possible degree of accuracy and discretion. Responsibilities + Complete underwriting and/or claims document review and audit by appropriately identifying and analyzing various types of applications and documents for all product lines using detailed procedures and appropriate job aids. + Review high priority insurance, mail, and/or claim documents and route misrouted forms and documents appropriately. + Coordinate documents according to guidelines for the type of product. + Identify and classify documents and include generic or custom ID sheets with the document name. + Prepare documents for scanning by placing them and ID sheets in the correct order and resolving the correct scan path. + Meet all established service level agreements. + Complete review and audit using criteria for underwriting requirements, post-approval, and EKG mail, including determining the correct procedure for processing documents and forwarding non-e-files or misdirected documents to the appropriate business area. + Identify and prepare checks by type and deposit 1035 and premium checks to the SAMs system or route to Banking and Cash Management using appropriate guidelines. + Access the DI benefits connection function to identify DI benefits mail documents as ‘received’ and index mail as needed. + Analyze and review using knowledge of forms and procedures, underwriting, and claims documents and forms images that are auto-classified/indexed by the system to identify potential issues/errors. + Ensure electronic document images are legible and usable for their intended purpose and re-scan if necessary. + Review underwriting and claims faxes by accessing the RightFax queue. + Analyze and identify underwriting and claims documents to select the most efficient method of processing. + Electronically prep documents by placing them in the correct order using established guidelines. + Identify and handle documents with obvious modifications. + Classify, index, craft, and match ID sheets with the appropriate fax. + Accurately and consistently scan documents while ensuring high image quality, selecting and scanning using the correct scan path, and troubleshooting scanner problems. + Re-scan documents due to requests from business areas or error messages, investigate and research unidentifiable mail, resolve policy number/claim number and accurate disposition for non-E-Files/DI Connection mail, handle original document requests from business areas, and audit/test documents to validate document classification and/or system improvements/upgrades. + Maintain and ship documents to the Records Center, open application, DI Benefits, and/or post-approval pouch mail, respond to basic inquiries for rescans and original documents, monitor LAN, and perform miscellaneous duties as assigned by Team Leader and/or Manager. Essential Skills + High school diploma or equivalency. + 1-2 years of prior mail handling or customer service experience. + Strong ability to coordinate and prioritize work under tight time constraints. + High degree of accuracy and ability to work in a fast-paced environment. + Basic PC proficiency. + Ability to work independently within established policy standards and procedures. + Strong team worker with proven ability to work effectively and collaboratively. + Ability to handle confidential information in a manner consistent with privacy laws and regulations. + Ability to multi-task and navigate using various systems. + Must be able to lift 15-20lbs consistently. Additional Skills & Qualifications + Mail sorting + Mailroom operations + Customer service + Fax processing + Document scanning + Attention to detail + Data entry + Underwriting + Insurance claims Why Work Here? Large company with opportunities to grow Work Environment Onsite in Franklin, M-F 7am-3:30pm Job Type & Location This is a Contract position based out of Franklin, Wisconsin. Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,WI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.