Completes more complex review of documents from Institutional clients and reports on identified exceptions. Researches and responds to customer inquiries regarding exceptions.
Primary Responsibilities:Train less experienced personnel on the review of documents to support the quality of their work.Research questions from Institutional customers regarding exceptions entered on the tracking system and respond back within established service level agreements.Run reports for Institutional customers as scheduled; review the reports to ensure data accuracy.Pull and review files for on-site audits as required. Review those files for all needed documents prior to audit.Serve as subject matter expert in the review of documents to enable review of multiple types as required by volumes within the area.Complete more complex data matching of documents based on agency guidelines or custodial agreements for non-agency documents. Update the tracking system with document type and exceptions found or addressed. Upload data to the tracking system so that the review can be completed using the system.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Education and Experience Required:Associate’s degree and a minimum of 1 years’ relevant experience,
OR in lieu of a degree,
A combined minimum of 3 years’ higher education and/work experience, including a minimum of 1 years’ relevant experience
Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software
Strong alpha/numeric skills
Strong organizational skills
Detail-oriented
Demonstrated problem-solving skills
Education and Experience Preferred:Ability to work under time constraints while maintaining accuracy
Mortgage agency review or car title review knowledge
Physical Requirements:Able to lift 30 - 50 pounds
Able to climb on a ladder and/or stool and bend for filing
Able to stand for long periods of time
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location:Buffalo, New York, United States of America