**Overview:** Receives mail and pulls and re-files documents and files on Institutional clients; updates tracking system on all associated activity. **Primary Responsibilities:** + Check manifests for documents received from Institutional customers to the actual documents; determine if the document is a copy or original. Update tracking system with documents received either manually or by an import. + Pull files/documents requested by other team members and sign them out to each individual for tracking of files; update tracking system with release information on files that have been requested by customers. Send files/documents to the correct customer. + Re-file files and/or documents returned to the vault; update tracking system with return information for re-instatements of any returned files from customers to support system accuracy. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** High School or equivalent and a minimum of 1 year work experience Proficiency with personal computers Demonstrated written and verbal communication skills Demonstrated problem-solving skills Good alpha/numeric skills Demonstrated organizational skills **Education and Experience Preferred:** Ability to work under time constraints while maintaining accuracy **Physical Requirements:** Able to lift 30 - 50 pounds Able to climb on a ladder and/or stool and bend for filing Able to stand for long periods of time M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location:** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.