Job Overview:  

 

This is a key position within the Association Document Disclosure Department.  The Document Disclosure Lead must understand all of the processes and systems used in the Association Document Disclosure Department (“ADD”) and be willing to assist the ADD Coordinators with day-to-day questions and training support.  The Document Disclosure Lead will fulfill standard escrow/refinance related requests for a portfolio of accounts; and assist with staff support, external client correspondence and special requests, as well as disbursement of department emails received in the department email inbox.  The Document Disclosure Lead will exhibit a high level of professionalism and provide exceptional customer service to our internal and external clients.

Compensation: $25-27/hr

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

 

Job Responsibilities: 

This position is responsible for providing Document Disclosure Lead services to a portfolio of accounts.  These services include, but are not limited to: 

Must be able to field a high volume of requests from escrow service provider both via telephone and email. Completing, reviewing and approving the following orders placed via Welcomelink for assigned accounts: Specialized homeowner Resale Statement of Account Including balance disclosures on any bankruptcy accounts, judgment accounts, accounts requiring review for additional cost/security deposit amounts. Lender questionnaire forms Assist registrants (or corresponding escrow representatives) with any additional questions or concerns regarding previously processed orders. Vetting all inquiries received prior to forwarding to department manager. All avenues and attempts to resolve a matter should be exhausted prior to escalating a call or email. Assist in maintaining and updating all legal documents, budget packets and miscellaneous escrow disclosures to the Welcomelink library. Having a clear and complete understanding of the role of the ADD Department in its dealings with developers, lenders and other external clients and the effects on future business for the company. Exhibiting a high level of customer service and sensitivity towards all clients, specifically high-profile clients predominantly assigned to the Document Disclosure Lead. Assist in maintaining and updating association profiles in Connect/PUD. Other duties may be assigned as required.

Skills & Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office skills, including but not limited to: work organization, filling, word processing, answering phones, meeting with the public. Basic knowledge of Windows environment including Microsoft Office applications, especially Word, Outlook and Excel. Must have good written and verbal communication skills. Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions. Must be able to independently prioritize daily workload. Must be able to perform tasks similar to word processing and data entry for extended periods of time. Must be able to operate office equipment including copiers, printers, fax machines, computers, etc. Must be able to move throughout the office and carry miscellaneous paperwork and files for copy jobs, filing, mailing and delivery. Maintain regular attendance and be punctual. Professionalism exhibited in dress and demeanor. 

Education and Experience:

High School diploma or equivalent 3 years of department experience

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25 lbs. Must be able to sit for extended periods of time Must have finger dexterity for typing/ using a keyboard Talking and hearing occur continuously in the process of communicating with clients, vendors, supervisors and other associates. 

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

 

What We Offer:

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. 

 

Experience exceptional service with a fulfilling career in property management with FirstService Residential. 

 

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.