POSITION PROFILE

The Field Representative I, Document Imaging ensures customer satisfaction by maintaining company standards of quality and output through the preparation, scanning, inspection, compilation, and assembly of documents.

Job Duties and Responsibilities

Perform full-level work to convert hard copy letters, forms, and other paper documents into electronic imaging formats. Prepare documents for scanning by removing staples, paperclips, rubber bands, etc. Review paper records against electronic documents to verify image quality and identify missing documents. Verify and correct image/document errors as needed. Maintain productivity and quality levels in accordance with established standards. Review each scanned record for accuracy and clarity. Scan all new documentation received, including loose paperwork. Meet deadlines in a fast-paced environment while ensuring high-quality, error-free work. Achieve time productivity statistics by meeting established standards. Maintain optimal machine performance, including clearing jams and refilling toner. Complete all paperwork in a timely, accurate, and legible manner. Communicate issues effectively and promptly to the manager. Prevent assembly errors by maintaining an organized workstation. Ensure customer satisfaction by performing error-free work per customer specifications using various imaging technologies. Perform additional duties, including shipping & receiving and handling USPS, as needed.

Qualifications (Education, Experience, and Certifications)

High school diploma or equivalent. Basic PC skills and computer data entry experience. Basic typing and data entry skills. Intermediate computer skills, including Microsoft Office (Word, Outlook, Excel).

Knowledge, Skills, and Abilities

Strong critical thinking and attention to detail. Ability to perform repetitive tasks and maintain focus. Ability to retain information and maintain high accuracy. Team-oriented with positive, productive relationships with coworkers, management, and other departments. Adaptable to changing situations and flexible in approach. Well-organized and able to manage multiple tasks and deadlines. Familiarity with EDMS, computer databases, and other computer software. Ability to analyze situations and take appropriate action. Capable of performing repetitive work while maintaining quality and output standards.

Working Conditions and Physical/Mental Demands

Ability to work multiple shifts, including nights, weekends, overtime, and holidays, depending on work volume and customer needs. Able to work in a production environment with moderate to high noise levels. Ability to manage moderate stress and cope with stressful situations for extended periods. Must be able to stand for extended periods, up to eight hours per day. May require lifting and moving supplies up to 50 lbs. from the floor to waist height, carrying them up to 10 feet, and lowering them back to the floor.

The above statements are intended to describe the general nature and level of work performed in this role. They are not exhaustive and may be subject to change based on business needs.