Position summary

■   The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Rate: $16.50-$16.75

Shift: M-F, 2nd shift

Job qualifications

■   High school diploma or equivalent

■   Minimum (1) year document production experience preferably in a legal, banking or large corporate environment

■   Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills

■   Familiar with other software programs for editing and/or creating documents 

■   Strong attention to detail; able to work on multiple projects simultaneously

■   Must have good organizational skills

■   Must be able to meet deadlines and complete all projects in a timely manner

■   Ability to handle sensitive and/or confidential documents and information

■   Able to exercise good judgment to make decisions that conform to business needs and policy

■   Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

■   Ability to maintain professional composure when working with immediate deadlines

■   Ability to work both independently and collaboratively as part of a team

■   Ability to work in a fast paced environment

■   Ability to communicate professionally both verbally and in writing

■   Must be self-motivated with a positive attitude

■   Proven customer service skills are required in order to create, maintain and enhance customer relationships

Job duties

(* denotes an “essential function”)

■   *Utilize appropriate logs and/or tracking software for all document production work

■   *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

■   *Perform work in document production, proofreading, intake and workflow coordination functions, as needed

■   *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction

■   *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

■   *Communicate with team members, lead, supervisor or client on job or deadline concerns

■   *Meet contracted deadlines for service delivery to our clients

■   *Troubleshoot basic software or hardware problems

■   Help to foster a proactive environment of continuous service enhancement and relationship building with the client

■   Perform quality assurance on work, as requested

■   Adhere to Williams Lea Tag policies, in addition to client policies

■   Use equipment and supplies in a cost efficient manner