Document Production Associate

Salary: £29,804.32 per annum, this includes a 15% shift allowance, plus company benefits

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 4pm until 1am with 1 hours unpaid lunch break

Training period: 2-3 weeks onsite 5 days a week until fully trained

Work model: Hybrid, after training, 3 days in the office and 2 days at home

Williams Lea seeks a Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

  

Key responsibilities 

Utilise appropriate logs and/or tracking software for all document production workThoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecyclePerform work in document production, proofreading, intake and workflow coordination functions, as neededUse established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfactionDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concernsMeet contracted deadlines for service delivery to our clientsTroubleshoot basic software or hardware problemsHelp to foster a proactive environment of continuous service enhancement and relationship building with the clientPerform quality assurance on work, as requestedAdhere to Williams Lea policies, in addition to client policiesUse equipment and supplies in a cost-efficient manner

Personal attributes

Utilise appropriate logs and/or tracking software for all document production work Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle Perform work in document production, proofreading, intake and workflow coordination functions, as needed Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions Communicate with team members, lead, supervisor or client on job or deadline concerns Meet contracted deadlines for service delivery to our clients Troubleshoot basic software or hardware problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on work, as requested Adhere to Williams Lea Tag policies, in addition to client policies Use equipment and supplies in a cost-efficient manner

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).