Overview To serve as principal representative to research, document and support legal cases that impact the business unit. Oversee security/legal responses involving complex cases and escalated situations to ensure effective and optimum resolution. Responsibilities + Serve as primary liaison to the Office of General Counsel on legal matters + Investigate and respond to CFPB and BBB complaints + Research and analyze claims/related actions; resolve issues + Identify and address compliance issues; update guidelines and procedures to minimize risk + Research potential legal issues using existing system of record + Request information and documentation from other business units to clarify details or resolve cases within mandated time and regulations + Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures + Monitor and analyze changes to applicable federal and state laws rules, and regulations; develop action plans for implementation, and make recommendations to management + Prepare written legal summaries, analyses and legal documents + Serve as contact point for escalated legal situations + Inform attorneys of applicable and specific legal matters and the impact on the organization + Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results + Prepare ad hoc and required industry and regulatory reports including audit inquires in compliance with internal and external regulations + Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization + Review and research high profile member complaints as well as sensitive and confidential personnel issues and responses + Collaborate with training team to ensure procedural guidelines are conveyed accurately and consistently followed + Perform other related duties as assigned or appropriate Qualifications + Working knowledge of operational and regulatory risk controls, concepts and practices + Working knowledge of applicable federal and state laws and regulations, company policies, and industry best practices + Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems + Significant experience managing multiple priorities independently and/or in a team environment to achieve goals + Working knowledge of document control and document security measures + Significant experience in working with all levels of staff, management, stakeholders, vendors + Significant experience that demonstrates the ability to research, compile, and document data, business processes, and workflows + Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents + Advanced organizational, planning and time management skills + Advanced research, analytical, and problem solving skills + Advanced skill exercising initiative and using good judgment to make sound decisions + Advanced verbal and written communication skills + Advanced skill establishing and expanding relationships with key members/customers + Advanced skill building effective relationships through rapport, trust, diplomacy and tact + Effective word processing and spreadsheet software skills Desired Qualifications + Thorough understanding of the financial services environment + Familiarity with Navy Federal's functions, policies, procedures, products, and services Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Best Companies for Latinos to Work for 2024 • Computerworld® Best Places to Work in IT • Forbes® 2024 America's Best Large Employers • Forbes® 2024 America's Best Employers for New Grads • Forbes® 2024 America's Best Employers for Tech Workers • Fortune Best Workplaces for Millennials™ 2024 • Fortune Best Workplaces for Women ™ 2024 • Fortune 100 Best Companies to Work For® 2024 • Military Times 2024 Best for Vets Employers • Newsweek Most Loved Workplaces • 2024 PEOPLE® Companies That Care • Ripplematch Recruiting Choice Award • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 23332