**ABOUT THIS POSITION** The Documentation Specialist will assist in making Waystar’s product readiness happen through documentation and video knowledge transfer. This role is responsible for providing their best work always in developing easy-to-use and understandable materials for Waystar team members and clients. **WHAT YOU'LL DO** + Create/update documentation for Waystar solutions in the form of user guides, quick start guides, online articles, video training modules, and so on + Review and maintain the Salesforce knowledge base + Assist in the creation and maintenance of industry projects, changes, and trends + Create/update internal training materials as requested + Assist with one-off alerts and notifications + Review and edit Waystar white papers as requested + Review and edit Marketing materials as requested + Coordinate team production of deliverables **WHAT YOU'LL NEED** + Ensure quality of output through review/editing + Collaborate with Waystar teams to create more effective documentation + Research and share industry practices and innovation with the team + Perform other duties as assigned by management + Use and be proficient in Word, Adobe Acrobat, and the Salesforce Knowledge Editor **ABOUT WAYSTAR** Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter. **WAYSTAR PERKS** + Competitive total rewards (base salary + bonus, if applicable) + Customizable benefits package (3 medical plans with Health Saving Account company match) + Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays + Paid parental leave (including maternity + paternity leave) + Education assistance opportunities and free LinkedIn Learning access + Free mental health and family planning programs, including adoption assistance and fertility support + 401(K) program with company match + Pet insurance + Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Job Category:** Client Operations **Job Type:** Full time **Req ID:** R2426