We have an outstanding Contract position for a Domain Facilitator to join a leading Company located in the Washington, DC surrounding area. Hybrid opportunity for local candidates.
Pay Rate: $50- $52.65/hr **U.S. Citizenship is required.** **Candidate must possess an active Public Trust.**
This position provides dedicated project management support to the Antitrust division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality control in end user services and documentation. They will also be a Domain facilitator for end user services of the customer and will lead projects, collaborate with other domains and teams, and provide regular and ad hoc customer deliverables.
Job Responsibilities: Translate the customer's projects and priorities into tasks and deliverables for the other members of the contract teamElicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysisProactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements of the programCritically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsCoordinate QA efforts across the team, ensuring that the tasks have been completed with high quality in a predictable mannerEnsure project documents are complete, current, and stored appropriately. Develop requirements specifications according to standard templates, using natural languageEnforce adherence to customer requirements, documented policies and procedures, and quality end-user engagementTraining and coaching for support staff and end usersCreate and execute project work plans and revises as appropriate to meet changing needs and requirementsSuccessfully engage in multiple initiatives simultaneously, partnering with the customer, subcontractors, and other vendors supporting ATRCollaborate with developers, subject matter experts, and technicians to establish the technical vision and analyze tradeoffs between usability and performance needs
Basic Hiring Criteria:Bachelors degree and 8 years experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degreeCandidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's informationCurrent clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customerExperience managing customer projectsBackground in end-user technical support and troubleshootingExperience in managing or overseeing tier I-IV technicians in support of end-user servicesExperience in providing excellent written and oral communication skillsExperience with ServiceNow and CXONE application
Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.