About this opportunity

This role is responsible for second-line incident and change analysis related to faults in Enterprise, Broadband, and Mobile networks. It also includes change activities on Router, XGS-PON, Metnet, DWDM,  and SDH devices, such as Cisco, Nokia, Ciena 6500, Ciena 8180, 5170 & 5171, ECI/Nortel/Marconi SDH devices, and ADVA PTP devices. Additionally, this position involves analyzing customer complaints in the technical domain while closely coordinating with the problem management team.
 
What you will do

•    2nd Level troubleshooting of incident for DWDM , SDH & IP Technology.
•    Change impact correlation and reducing change impact on network.
•    Interaction with customer and stakeholders .
•    Handling of Governance and customer operational calls.
•    Act as SME for team member on technical issues handled by NOC.
•    Coordination with Vendors for escalated issues.
•    Support in configuration management activities to team and customer project team.
•    Support in routine health check-up & preventive activities.
•    Owns responsibility of Incidents understands the issue and drives for closure by coordinating with all teams
•    Identification and support in automation of activities by internal/external automation team.
•    Support configuration management & FNI activities
•    Supporting PM team for detailed analysis.
•    Sharing learnings with wider teams.
•    KSS & MOP development for future reference
•    Ensures the processes are being followed and no timeline/ SLA/KPI are missed by any resolving agent in the system.
•    Identification and support in automation of activities by internal/external automation team.
•    Daily reprioritization of work and targets to meet end goals as per operational situations.
•    Close collaboration with field team for all field activities(Hardware failure, Node unreachable etc.)
•    Ensure timely restoration of Services to maintain MTTR and good customer experience with high service availability to maintain Service Level Agreement (SLA)

 
You will bring

•    Innovative approaches for managing operations leveraging your industry expertise.
•    Strong understanding of Transmission and IP technologies, including alarm flow and troubleshooting techniques in DWDM, IP, and SDH.
•    Your expertise includes familiarity with industry standards in Enterprise, Broadband, and Mobile networks.

What is Required:

•    Sound knowledge of Enterprise, Broadband & Telecom network.
•    Product/Vendor knowledge on Ciena 6500, Ciena 8180, 5170 & 5171, ECI/Nortel/Marconi SDH Devices and ADVA PTP (At least any two with DWDM must).
•    Good Communication & trouble-shooting skills.
•    5-10 years of relevant experience in Transmission Domain