**Description** **Brief Job Overview** This role is a non-supervisory position responsible for working with key customers and stakeholders in the biopharmaceutical industry on acquisition and complete submission of information for USP documentary standards, primarily in the North America Region (NORAM). This role will be responsible for delivering USP monograph donations for small molecules, complex generics, biologics, and excipients through effective and appropriate stakeholder engagement. The incumbent works directly with companies with FDA Approval as well as with internal USP staff across the NORAM region, Program Units, Strategic Customer Development Managers, Scientific Experts, and Business Leaders. This includes management of day-to-day activities including company meetings, planning, reporting and tracking to ensure delivery of key targets and growth goals. This role requires excellent interpersonal and communication skills, with the ability to influence cross-functional teams and external stakeholders. This role is within the Regions & Program Operations Division and reports to the Donations Director. **How will YOU create impact here at USP?** In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments. The Donations Engagement Manager has the following responsibilities: • Develops donation focused account strategies, driving ongoing collaboration and alignment across all relevant internal stakeholders/partners. • Lead monograph acquisition (donation) efforts primarily in NORAM, and as needed, particularly in EMEA at assigned companies. • Identify and develop key contacts for acquiring the information required to develop USP’s public standards. This includes the development of new monographs, modernization of existing monographs, and compendial requests to address FDA comments on proposed monographs to the USP-NF. • Develops account specific plans and performance targets that supports overall donations strategies. • Deliver on monograph donation targets, ensuring quality data/components for further development by Science and USP Expert Committees, in an expeditious and efficient manner. • Educate, support, and assist the sponsor of a potential monograph with guidance related to USP and how USP fits into a comprehensive compendial strategy. • Regularly engages in business and relationship development activities with identified donors and other relevant stakeholders. Develops and nurtures relationships with key people and decision-makers within each account. Leverages internal USP resources to effectively position all relevant USP resources to further the mission of USP. • Regularly executes professional presentations to donors to include, but not limited to the C-suite, Regulatory Affairs, Quality and R & D departments (and their respective staff). • Develops an overall understanding of USP’s business (Small Molecules, Biologics, Growth Programs) to ensure that conversations with donors can foster broader collaborative dialogue between USP and targeted donors. • Understands the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships affect USP and external accounts. • Has ability to provide scientific and technical support to assigned donors. Leverage internal USP counterpart resources such as Science, SCD, Scientific Affairs and USP Education, for inquires and/or programs that need greater detail and program content expertise. • Maintains and updates account information for all assigned accounts. Updates Contact Management system with all relevant donor information. Uses information strategically to be proactive at engaging USP resources. • Makes the requisite number of touch points (phone calls / emails / teleconferences / meetings / customer visits) to assigned donor accounts to the responsible individuals and decision-makers on USP’s standards development process, and opportunities for donor contributions, with a primary focus on monographs; and documenting calls, meetings and emails in Salesforce. • Supports donor events and workshops to enhance and promote the importance stakeholder contributions to the standards development process. • Identify contacts at assigned companies to work with USP on new monographs, monograph improvement and bulk material. • Develop and report on understanding drivers and barriers for donations. Keep track of the progress to goals, monthly. • Help to increase our understanding of the relationship between USP, Regulatory and Commercial markets both domestically and internationally and how those relationships effect our Mission. • Works as part of a Team leveraging the resources in donations operations and donor recognition to support our donors and elevate the impact our donors provide for global public health. • Travel can be up to 50%, both domestic and international. • Perform other related duties as assigned. **Who is USP Looking For?** The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: • Bachelor's degree in Chemistry, or a related science field required or business degree and/or related field experience. • Three (3) years’ experience in a life sciences role preferably in the pharmaceutical industry or a contract service organization that does testing for pharmaceutical industry or other evidence of experience in conducting USP-NF testing in an analytical laboratory. • Two (2) years’ experience providing account management to pharmaceutical or chemical/laboratory supply channels. • Experience in life sciences related work with demonstrated customer facing engagement activities including but not limited to face-to-face interactions and digital touchpoints. • Good interpersonal skills, communications skills, and telephone/video manner required. • Basic understanding of a pharmacopeia and use of compendial standards. • Basic understanding of pharmaceutical industry. • The ability to influence without direct authority. • Results driven with demonstrated successful outcomes. • Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner. • Ability to handle multiple priorities in a fast-paced environment. • Able to work flexible hours when needed. **Additional Desired Preferences** • Experience using data analytical platform (e.g. Tableau) and CRM platform (e.g. Sales Force) a plus. • Previous donation/stakeholder engagement (including sales) experience a plus. • Experience with regulatory compliance, quality control, quality assurance or GMP background a plus. • Account management skills required. • Strong problem-solving skills with customer-centric approach. • Excellent relationship-building skills with stakeholders. • Excellent in person & virtual presentation skills. • Self-motivated and able to work in a fast-paced multi-task environment. • Combined education in Pharma science and business highly desired. • Proficiency with Microsoft Office, data query, analysis, and reporting. • Superior interpersonal skills: professionalism, collaboration, accountability, delegation, and customer service. • Ability to build effective work relationships quickly and work collaboratively in a global setting both internally and externally. • Ability to effectively manage multiple competing priorities with high attention to detail. • Knowledge of USP products and services highly desirable. • High business acumen abilities - can understand and deliver on business objectives. • High comfort with navigating through ambiguity and frequent change, and course-adjusting in the moment. • Demonstrated initiative and resourcefulness with good judgement. • Strong influence, negotiation, critical thinking, problem-solving and conflict resolution skills. **Supervisory Responsibilities** None, this is an individual contributor role. **Benefits** USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. **Compensation** Base Salary Range: USD $97,000.00 - $124,750.00 annually. Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons. **Note:** USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) **Job Category** Technical Programs **Job Type** Full-Time