Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission. 

 

Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant’s life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment. 

 

What to Expect 

Schedule: Monday-Friday

 

Our comprehensive total rewards support you, your family, and your future with: 

Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks 

 
As a Donor Outreach Supervisor, you’ll get to:  

Ensure the delivery of quality customer service to all customers. Hire, supervise, train, and evaluate the performance of assigned personnel.  Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule. Conduct call quality monitoring and provide constructive feedback and guidance to staff. Investigate and resolve donor complaints. Compile monthly evaluations and standard reports on Donor Outreach activity. High school diploma or GED Knowledge of telemarketing techniques required Two years of related call center experience to include: One year of Supervisory experience  Knowledge of blood banking telemarketing technics preferred