At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Donut Finisher Department: Bakery FLSA: Non-Exempt General Function Responsible for finishing donuts, bagels, and danishes to be sold to customers. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager; Baker; Apprentice Baker Positions that Report to you: None Primary Duties and Responsibilities + Provides prompt; efficient; and friendly customer service by exhibiting caring; concern; and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner; whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible + Answers the telephone promptly when called upon; and provides friendly; helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Prepares work area and equipment for donut finishing. + Removes donuts and rolls from freezer and prepares for finishing. + Place Danish and cinnamon rolls in proof box. + Heats donuts and rolls in oven prior to glazing or icing. Ice and garnish rolls for the donut case. + Review special orders and prepare as needed. + Cleans work area. + Prepares icings and glazing area for the next day. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities + Works with customers at the counter as necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics + Must be able to follow written; verbal or diagrammatic instructions; several concrete variables. + Must be able to perform simple additionand subtraction; copying figures; counting and recording. + Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience High school or equivalent experience and six months or less of similar or related experience. Physical Requirements + Must be able to physically perform medium work exerting up to 40 pounds of force occasionally; up to 20 pounds of force frequently; and up to 10 pounds of force constantly to move objects. + Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with our without correction; color vision. + Must be able to perform the following physical activities; Stooping; reaching; standing; walking; pushing; pulling; lifting; grasping; feeling; and repetitive motions. Working Conditions Has daily exposure to noise and equipment movement hazards. There is weekly exposure to dangerous chemicals/solvents. Equipment Oven and glazing table. Contacts Has daily contact with customers. Are you ready to smile, apply today.