JOB SUMMARY

Responsible for verifying that guests are 21 years and older, ensuring the safety and protection of the guests, employees and hotel/casino property.

ESSENTIAL DUTIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Check identifications of all guests to ensure they are 21 years of age or older; Enforce appropriate dress code of guests while in bar; Respond to confrontational or combative situation and be able to diffuse the tension in a positive manner in accordance with Silver Legacy Security Department policies & procedures. Answer questions from guests regarding Silver Legacy or the surrounding area to the best of your ability. Regular, predictable attendance in accordance with department policy; Other job related duties as assigned.

 

KNOWLEDGE, SKILLS, AND ABILITIES

Understand and comply with all company and departmental rules and regulations, policies and procedures.  Skill in establishing and maintaining effective working relationships with staff and guests.  Ability to maintain confidentiality of sensitive information.  Ability to diffuse confrontational situations in a calm and professional manner.  Ability to read, write, and communicate verbally in English.  Knowledge of common safety hazards and precautions to establish a safe work environment. High School diploma or equivalent 

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Requires seldom sitting, bending, reaching, crouching, kneeling, crawling, pushing/pulling. Requires the ability to distinguish letters or symbols, perform complex tasks, simple reading, math and complex writing skills.  Requires the ability to see things spatially and with form, perform clerical functions, compile, coordinate, analyze and synthesize information.  Requires the ability to supervise, instruct others, follow instructions, influence others, meet time requirements, memorize, problem solve, use independent judgment and decision making skills.  Requires communicating by two-way radio and telephone in English. 

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.